Service Delivery Coordinator

Crown Oil UK; Manchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

Crown Oil UK is seeking a Service Delivery Coordinator to join their expanding Service Delivery department in Manchester. This role involves acting as the first point of contact for key clients, resolving issues, coordinating services, and ensuring an exceptional customer experience. The ideal candidate will possess excellent communication and organisational skills, a proactive attitude, and previous experience in account management or customer service.

Benefits

Up to 10% annual bonus

25 days holiday + bank holidays

Flexitime

Free onsite parking

Onsite gym & wellbeing support

Regular social events & team activities

Qualifications

• Previous account management or customer service experience required.
• Strong MS Outlook and Excel skills preferred.

Responsibilities

• Manage and resolve a wide range of customer queries.
• Support product/service launches and provide reports to internal teams.

Skills

Account management

Customer service

Communication

Relationship building

Organisational skills

MS Outlook

Excel

Positive attitude

Job description

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• Schedule: Monday to Friday 8.30am to 5pm

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Crown Gas & Power is an award-winning business energy supplier based in Bury, Manchester. We supply gas and electricity to UK businesses and are known for our 100% biogas products, excellent customer service, and innovative approach.

Due to organic growth, we’re expanding our Service Delivery department, a customer-facing team that manages all account queries and supports our key accounts.

As a Service Delivery Coordinator, you’ll act as the first point of contact for key clients—resolving issues, coordinating services, and ensuring excellent customer experience across all touchpoints.

Key Responsibilities

• Manage and resolve a wide range of customer queries
• Be the main point of contact for key accounts and managing agents
• Administer Change of Tenancy (COT) processes within SLAs
• Resolve billing, credit control, and disputed meter reads
• Coordinate AMR (automated meter reading) rollouts
• Ensure timely and accurate data is shared with third parties
• Support product/service launches with internal and external communications
• Attend off-site meetings as needed
• Provide reports and insights to internal teams

Essential Experience Required:

• Previous account management or customer service experience
• Confident communicator, both written and verbal
• Confident relationship-building skills
• Excellent organisational skills and attention to detail
• Comfortable working both independently and within a team
• Strong MS Outlook and Excel skills
• Positive, proactive attitude

Essential Experience Required:

• £25,000–£27,000 salary (DOE)
• Up to 10% annual bonus
• 25 days holiday + bank holidays
• Flexitime
• Free onsite parking
• Onsite gym & wellbeing support
• Regular social events & team activities

If you're looking to join a fast-growing, innovative business where your administrative skills can make a real impact, we'd love to hear from you.

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

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• Location: %location%
• Type: %contract-term%
• Salary: %salary%
• Deadline: %deadline%

Apply Now