Service Delivery Coordinator

Crown Gas & Power Ltd; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Crown Gas & Power Ltd is seeking a Service Delivery Coordinator to manage account queries with a focus on customer experience. This role involves being the main point of contact for key clients and requires strong communication, organization, and problem-solving skills, contributing to a team-oriented environment in a growing energy business.

Benefits

25 days holiday

Yearly bonus (subject to performance)

Flexitime

Free parking

Onsite gym

Exciting social and team-building events

Responsibilities

• Act as the primary point of contact for key accounts.
• Manage and resolve account queries.
• Administer Change of Tenancies within SLAs.
• Continuously develop service offerings.
• Resolve billing issues with managing agents.
• Support launch of new products via communication.
• Attend off-site client meetings when required.

Skills

Excellent organisational skills

Self-motivated

Excellent verbal communication skills

Excellent written communication skills

Good arithmetic skills

Computer literate

Strong Excel skills

Strong Outlook skills

Excellent attention to detail

Good at working as part of a team

Good at working individually

Industry experience

Job description

Crown Gas & Power is an award-winning business energy supplier to the commercial sector based in Bury, Manchester. We are currently Energy Supplier of the Year and renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since we formed in 2001, our people have put all their energy into providing gas to businesses across the UK, and in 2024, we began our journey to power UK businesses with our electricity product. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire like-minded people to join a friendly, fast-growing, customer-centric business.

• 25 days holiday
• Yearly bonus (subject to company and personal performance)
• Flexitime
• Free parking
• Onsite gym
• Exciting social and team building events

The role

Our Customer Experience team has a requirement for a Service Delivery Coordinator with a primary function of managing all account queries through a first-class customer centric approach. As an independent energy provider our strength is in the quality of our service reflected in the knowledge and enthusiasm of our staff.

Responsibilities

• Act as the primary point of contact between Crown Gas & Power and our key accounts
• Manage and resolve a wide range of account queries
• Administer Change of Tenancies (COT) within agreed service-level agreements (SLA)
• Continuously develop the service offering to our key accounts
• Resolve any billing issues from managing agents
• Be the primary point of contact for the AMR roll out programs making the business aware of any challenges and performance of the program
• Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
• Support the launch of new products of services through effective internal and external communication
• Make the business aware of competitors and their offerings in the market
• Support back-office in providing aftersales support and customer care
• Various standard and ad hoc reporting
• Attend off-site client meetings when required

Desired personal attributes

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually
• Industry experience

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.

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Crown Gas & Power
Crown Point
Heap Brow
Bury
BL9 7JR
United Kingdom

Crown Gas & Power is a commercial energy supplier, who have been supplying gas to UK businesses since 2001. We are renowned for our personalised service, competitive prices & variable length supply contracts. Our service also includes utility connections & service alterations for gas, electricity & water.