Fleet Delivery Coordinator

Pentagon Motor Group; Ilkeston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pentagon Motor Group is seeking a Fleet Delivery Coordinator to join their team. This role involves coordinating fleet deliveries, supporting business development, and ensuring exceptional customer service. Successful candidates will possess strong communication skills, a passion for customer satisfaction, and effective coordination capabilities within a team environment.

Benefits

31 days holiday per year

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer specific training

24-hour access to Employee Assistance Programme

Pension contributions

Referral Payments

Discounts on services for family and friends

Qualifications

• Exceptional customer service skills required.
• Strong communication and rapport building skills needed.
• Must possess motivation and drive to exceed targets.

Responsibilities

• Coordinate fleet deliveries and support business development managers.
• Ensure timely vehicle delivery and excellent customer service.
• Maintain accurate delivery schedules and manage customer inquiries.

Skills

Customer Service

Communication

Rapport Building

Motivation

IT Systems Knowledge

Tools

Microsoft Office

Job description

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Pentagon Motor Group have an exciting and rare new career opportunity for a Fleet Delivery Coordinator to join the amazing team at our Pentagon corporate fleet centre!

Is this you . .

• Do you have experience in coordinating fleet deliveries?
• Are you skilled at managing logistics and ensuring timely delivery of vehicles?
• Do you thrive in a team environment and enjoy collaborating to achieve goals?
• Are you passionate about delivering exceptional service and ensuring customer satisfaction?
• Do you have a keen eye for detail and the ability to manage multiple tasks efficiently?

If you can honestly answer ‘Yes’ to the above, then you may be exactly who we are looking for!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What will you be doing?

As a Fleet Delivery Coordinator, you will be responsible for booking and coordinating deliveries for the fleet sales team. Your role will involve providing internal support to the business development managers, managing and scheduling vehicle deliveries to ensure timely and efficient service, and handling customer delivery enquiries while coordinating with various departments to resolve any issues. You will maintain accurate records of delivery schedules and customer interactions, ensuring all deliveries meet customer expectations and company standards.

You will:

• Provide back-end support to Business Development Managers and Fleet Account executives
• Book vehicle (Cars and LCV’s) deliveries for our key accounts
• Communicate effectively with internal stakeholders and customers via phone and email
• Consistently meet Lease Co SLA’s and other customer-agreed KPI’s.
• Coordinate with internal departments to ensure timely delivery and customer satisfaction.
• Ensure correct paperwork is managed from delivery booking to delivered
• Monitor and manage internal processes related to fleet accounts.
• Support the sales team in achieving sales targets and overall company growth.
• Populate internal and external smartsheet with updates and data.
• Deal efficiently with customer requests and queries to ensure total customer satisfaction, within agreed SLA’s in terms of timescale.
• Prepare reports on account activities and performance.
• Manage vehicle sales debt by ensuring correct vehicle delivery packs (invoices, RAVS and PODs) to relevant systems for payment

In return, we’ll take the time to give you all the support and personal development you need to build a successful career with the Pentagon Group.

This position is an office based, 5 days working week Monday-Friday.

Who are we looking for?

You will need to have:

• Exceptional Customer Service skills.
• Strong and effective communication skills.
• Brilliant rapport building skills.
• Motivation and drive.
• An enthusiasm and passion for exceeding targets.
• Knowledge of IT Systems including Microsoft Office