Service Delivery Coordinator

Redcentric; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Information Technology seeks a Service Delivery Coordinator to manage customer relationships and ensure quality service provision. The ideal candidate will possess strong communication skills and a solid understanding of IT services, aiming to enhance customer satisfaction while proactively managing service improvement initiatives.

Qualifications

• Minimum of 2 years in a customer-facing IT support environment.
• Good written and spoken English.
• Experience in working with internal teams.

Responsibilities

• Oversee the relationship and service provision of a portfolio of customers.
• Proactively undertake 'Service Check-In' calls to allocated customers.
• Drive service issues through to completion.

Skills

Customer engagement

IT services understanding

Planning

Organisational skills

Communication

Education

ITIL Foundation Certified

Tools

IT Service Management

CRM solutions

Microsoft Office

Job description

Join to apply for the Service Delivery Coordinator role at Redcentric

3 days ago Be among the first 25 applicants

Join to apply for the Service Delivery Coordinator role at Redcentric

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Redcentric

AIM OF THE ROLE

Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business.

KEY RESPONSIBILITIES

Responsibilities in this role may include but are not restricted to the following:

Ensuring contracted levels of service provision to a portfolio of customers

Proactively undertaking "Service Check-In" calls to all allocated customers.

Owning and driving service issues through to completion.

Providing evidence of SLA achievement utilising existing reports.

Acting as an intermediary in the relationship between Redcentric and the customer

Being a point of contact for customer queries and escalations.

Logging, tracking, and co-ordinating the implementation of Service Improvement Initiatives.

Increasing customer engagement levels and build strong relationships.

Notifying Account managers where sales related opportunities have been identified

Supporting the customer service teams in their understanding of customers

Adhering to Redcentric's ISO accreditation standards

Complying with Redcentric's policies and procedures

Handling and protection of Redcentric information

Reporting of any security events

KEY OBJECTIVES

Increase levels of customer satisfaction

Enhance Redcentric' s Profile with our Customers

Improve communication internally to raise/solve issues

Proactively drive Service Improvement Initiatives to successful completion

PERSONAL ATTRIBUTES

The role requires an individual who is a good communicator, personable, enthusiastic and passionate about delivering good service. They will work be collaborative in the way they work and have a good understanding of IT services.

The ideal candidate will be able to demonstrate the following skills and experience:

Minimum of 2 years in a customer facing IT support environment

Good written and spoken English

An understanding of IT Managed Services

Experience of working with customers

Experience of working with internal teams

Strong Planning and Organisational skills

Competent in the use of the Microsoft office product suite

Enjoys working as part of a team

Highly motivated, with a pro-active approach to workload

Able to work proactively under their own initiative

Experience with small project delivery

Qualifications/Education required

ITIL Foundation Certified or experience with ITIL

Experience in using IT Service Management and CRM solutions is desirable

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

Referrals increase your chances of interviewing at Redcentric by 2x

Sign in to set job alerts for “Service Delivery Coordinator” roles.

Harrogate, England, United Kingdom 4 days ago

Leeds, England, United Kingdom 2 weeks ago

Harrogate, England, United Kingdom 9 hours ago

Keighley, England, United Kingdom 16 hours ago

Leeming Bar, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 1 month ago

Leeds, England, United Kingdom 3 days ago

Shipley, England, United Kingdom 14 hours ago

West Yorkshire, England, United Kingdom 2 weeks ago

West Yorkshire, England, United Kingdom 2 weeks ago

Project Coordinator - Operational Excellence

West Yorkshire, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 16 hours ago

Wetherby, England, United Kingdom 14 hours ago

Selby, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 4 days ago

Leeds, England, United Kingdom 3 hours ago

Leeds, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 5 days ago

York, England, United Kingdom 3 hours ago

Leeds, England, United Kingdom 3 weeks ago

Leeds, England, United Kingdom 4 days ago

Harrogate, England, United Kingdom 5 days ago

Leeming Bar, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.