Service Delivery Coordinator

British Red Cross; England; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A charitable organization in Eastleigh is looking for a Service Delivery Coordinator to oversee the Mobility Aids Service. You will manage staff and volunteers, coordinate delivery schedules, and promote the service locally. The role requires excellent computer skills, the ability to influence stakeholders, and a passion for community service. Benefits include flexible working arrangements, generous leave, and professional development opportunities. Join a team making a real impact in the community.

Benefits

Flexible working arrangements

36 days annual leave

Pension scheme

Career and learning opportunities

Discount programs

Wellbeing support

Cycle to Work scheme

Qualifications

• Proficiency in using computers, particularly Microsoft Office.
• Ability to influence stakeholders effectively.
• Experience in managing volunteers and leading teams.
• Strong communication skills for professional interactions.
• Capable of working independently and prioritizing tasks.
• Familiarity with marketing strategies to enhance service.

Responsibilities

• Manage and support staff and volunteers effectively.
• Coordinate with local agencies and promote services.
• Maintain accurate records and administrative tasks.
• Engage in recruiting and training volunteers.
• Provide feedback and collaborate on service improvements.

Skills

Computer proficiency

Influencing skills

Volunteer management

Interpersonal and communication skills

Independent working

Knowledge of marketing strategies

Tools

Microsoft Office

Online stock management systems

Job description

Service Delivery Coordinator

Location: Eastleigh, with travel around the area
Hours: 28 per week
Contract: Permanent
Salary: £23,590 - £25,155 per annum pro‑ratio
Driving: Full UK driving licence required with access to own vehicle.

Are you ready to work collaboratively with local agencies and promote the British Red Cross's mission? Do you have the skills to manage and support staff and volunteers to ensure high‑quality service delivery?

Step into the role of Service Delivery Coordinator at the British Red Cross and become a catalyst for positive change in your community. As a crucial part of our team, you will oversee the Mobility Aids Service in Hampshire, ensuring smooth operations and adherence to national standards. Your responsibilities will include managing staff and volunteers, coordinating delivery schedules, and promoting the service within the local area. You'll build strong relationships with health agencies, attend networking events, and recruit enthusiastic volunteers. Additionally, you'll ensure that both staff and volunteers receive the necessary support, training, and supervision to provide exceptional service. By joining us, you’ll have the opportunity to be involved in a dynamic, compassionate, and inclusive environment where your contributions make a real impact.

What will a day in the life of a Service Delivery Coordinator look like?

• Starting your day with a team briefing, discussing priorities and planning tasks.
• Managing and supporting staff and volunteer teams, ensuring they're well‑organised to meet service user needs.
• Coordinating with local agencies, attending networking events, and promoting our services.
• Overseeing the maintenance of accurate records and the administration of the service.
• Engaging in volunteer recruitment and conducting regular training sessions.
• Providing feedback on service improvements and collaborating with local management.

What will you need to be a successful Service Delivery Coordinator?

• Proficiency in using computers, including knowledge of online stock management systems and Microsoft Office.
• Ability to influence commissioners, funding bodies, and various stakeholders with ease.
• Proven volunteer management and team‑building skills to effectively lead small groups.
• Strong interpersonal and communication skills to handle queries professionally and confidentially.
• Capable of working independently with minimal supervision, prioritising tasks effectively under pressure.
• Knowledge of marketing strategies to promote and support the service, especially during times of crisis.

The closing date for applications is 23.59 on Wednesday 21st January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders