Customer Service Administrator

Crest Recruitment; Bath; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

26 days annual leave

Birthday off

Pension contribution up to 10%

Hybrid working

Health Cash Plan

Employee Assistance Programme

Job summary

Crest Recruitment in Bath is seeking a Support Team Officer (Property Maintenance) to deliver comprehensive admin support, maintain records, and coordinate customers and contractors.

This 9-month fixed-term role offers hybrid working (3 days in office, 2 at home) and a focus on quality customer service within the Property Maintenance team.

Qualifications

• Experience delivering administrative services in a busy organisation.
• Proven ability to write reports from large data sets.
• Strong organisational skills and attention to detail to manage priorities.
• Confident numeracy with ability to interpret statistics.
• Excellent IT skills and report generation.
• Clear communication with a range of customers.
• Collaborative team player supporting corporate objectives.
• Ability to work under pressure and adapt to changing priorities.

Responsibilities

• Provide a comprehensive administrative service to support customer service delivery.
• Keep records accurate and coordinate customers and contractors.
• Support quality assurance and procurement activities.

Skills

Administrative experience

Organisational skills

Numeracy

IT and reporting

Communication skills

Collaboration

Under pressure

Tools

Microsoft Office

Data reporting

Job description

Role: Support Team Officer (Property Maintenance)

• About the role: This role provides a comprehensive administrative service that supports the delivery of excellent customer service within the Property Maintenance team.
• Contract type: 9 month fixed-term contract
• Working arrangements: Hybrid working on offer between home and office including 2 days working from home
• Office location: The Maltings, River Pl, Lower Bristol Rd, Twerton, Bath BA2 1EP

About us:

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

Purpose of the job - What's the role?

This role provides a comprehensive administrative service that supports the delivery of excellent customer service within the Property Maintenance team. By keeping records accurate, coordinating customers and contractors, and supporting quality assurance and procurement, you help us deliver Quality Homes and Trusted Customer Services across our communities. Your organisation and attention to detail help maintain important operational capability and keep the service running well for the customers who rely on it.

About you?

• Experience of providing administrative services within an organisation that handles large volumes of varied transactions and a complex customer base.
• Experience of writing reports derived from complex data in large volumes. Essential - Skills and Attributes.
• Strong organisational skills and a keen eye for detail, with the ability to manage competing priorities and meet deadlines.
• Confident numeracy skills, with the ability to understand and interpret statistical and financial information.
• Excellent IT skills, including the ability to create reports from complex data.
• Excellent all-round communication skills, with the ability to convey information clearly to a variety of customers.
• A collaborative approach, supporting and promoting team and corporate objectives.
• Able to work calmly under pressure and adapt to changing priorities.

What will you get in return?

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing