Operations Administrator - FTC (6 months, 12 hours per week)

Selwood Ltd; Cardiff; On-site; GBP 6,000 - 8,000; Part time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Life assurance

Cycle to work scheme

Ongoing training and development

Job summary

Selwood Housing seeks a highly organised Operations Administrator for a 6-month fixed-term contract. You will support operational teams with key admin tasks, manage enquiries, and maintain records to ensure services run smoothly.

The role is 12 hours per week on two fixed days, with hours 9:00am–3:30pm and a 30-minute lunch. GCSEs in English and Maths, plus strong IT skills, are essential.

Qualifications

• GCSE English and Maths (grade C or above).
• Strong IT skills including Word, Excel and Outlook.
• Experience in office administration and customer-focused work.
• Good organisational and administration abilities with attention to detail.

Responsibilities

• Coordinate enquiries and arrange appointments.
• Update records and maintain accurate information.
• Support contractors and colleagues to keep programmes running smoothly.

Skills

Organised

Proactive

Customer-focused

Communication skills

Education

GCSE English & Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office 365

Job description

Job DescriptionMore than administration. Real impact. Every day. Behind every successful operation is a team that keeps everything running smoothly. From coordinating appointments and maintaining accurate records to supporting customers and contractors, this role plays an important part in helping our operational teams deliver efficient, effective services. We're looking for a highly organised and proactive Operations Administrator to join our team on a 6-month fixed-term contract. If you enjoy variety, thrive on staying one step ahead and take pride in delivering excellent administrative support, we'd love to hear from you. About the role As an Operations Administrator, you'll provide vital administrative support to operational teams, helping to coordinate activities, maintain systems and keep programmes running smoothly. You'll be responsible for managing enquiries, arranging appointments, updating records, supporting contractors and colleagues, and ensuring information is accurate and up to date. Your work will help deliver efficient services and a positive experience for our customers. This is a varied role where strong organisation, attention to detail and good communication skills are essential. No two days will be the same, and you'll always have the satisfaction of knowing your work makes a real difference. This role is for 12 hours per week, and, due to operational requirements, the hours will be worked over two fixed days per week. This part-time opportunity may appeal to candidates seeking reduced hours and a consistent working pattern. Please note that, due to operational requirements, the working pattern is fixed, and the hours cannot be spread across multiple shorter days.

• Monday or Tuesday (6 hours) Thursday or Friday (6 hours) Working hours are 9:00am to 3:30pm, including a 30-minute unpaid lunch break. What we're looking for: We're looking for an organised and proactive administrator who shares our values and takes pride in delivering excellent support, maintaining accurate records and helping services run smoothly.

Customer Driven You understand that the quality of administrative support directly impacts the customer experience and are committed to delivering a responsive, friendly and professional service.

Accountability You take responsibility for your work, ensuring records are accurate, deadlines are met and tasks are completed to a high standard.

Develop & Learn You're always looking to build your skills, learn new ways of working and contribute ideas that improve efficiency and effectiveness.

Champion Communication You build strong working relationships, communicate clearly with a range of stakeholders and ensure information is shared accurately and promptly.

You’ll bring:

• GCSE or 'O' Level standard or equivalent with grade C or above in English and Maths.
• Strong IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Experience of administration in an office
  environment.
• Previous experience in working in a customer focused environment.
• Good organisational and administration skills.
• Excellent attention to detail and a high level of accuracy.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

For further information on the role, please review the job description attached to the advert.

Pre employment requirements

Any offer of employment will be subject to satisfactory Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Our benefits

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working arrangements, where business needs allow
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

We may close this vacancy early depending on application volumes, so we encourage early applications.