Service Delivery Assistant - Zero Hours

APCOA; Luton; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Employee Discount

Training and Development

Pension

Uniform

Job summary

APCOA Parking UK is seeking a Service Delivery Assistant at Luton Airport on a zero hours flexible contract. You will greet customers, manage vehicle handovers, and drive customer cars to the car park while maintaining safety and service standards.

We require a full UK driving licence, strong communication skills, and basic IT ability. The role offers an hourly rate of £14.37, opportunities for progression, and a supportive team environment.

Qualifications

• Excellent communication with the public.
• Full UK driving licence with significant driving experience.
• Basic IT skills: MS Word, Office, etc.
• Ability to multi-task.
• Able to work under pressure.
• Excellent verbal communication skills.
• Smart and professional attitude.

Responsibilities

• Handle incoming customers and greet them with a positive, helpful attitude.
• Coordinate as the face of APCOA Parking UK at Luton Airport, ensuring smooth car handovers.
• Drive, park and return customers' cars to the car park while following safety and valet procedures.
• Maintain familiarity with our systems and equipment.
• Monitor activity in the car park and deter potential security issues.
• Keep car park and work areas clean and compliant with company standards.
• Provide frontline support in case of equipment failure or customer distress.
• Collaborate with managers and colleagues on promotions to boost sales and income.
• Work as part of a wider team to deliver outstanding service.

Skills

Strong communication

UK Driving Licence

IT Skills

Multi-tasking

Pressure handling

Verbal communication

Professional attitude

Job description

Service Delivery Assistant - Luton Airport - Zero hours flexible contract - £14.37 per hour.

The Role

Are you currently in a driving a role?

Do you pride yourself on your customer service skills?

Do you have a full UK driving license for more than 2 years?

Are you looking for a role where there is the potential for progression?

If you answered yes to these questions, then read on!

We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will be receiving holiday makers cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return.

As a SDA you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

What you’ll do

• Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
• Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
• Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
• Understand and be fully familiar with our systems and equipment.
• Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
• Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
• Provide front line support in the event of equipment failure or customer distress.
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
• Collaborate as part of a wider team.

What you’ll bring

• Evidence of strong communication and interaction with the public
• Full UK Driver’s License with significant driving experience
• Basic IT Skills, MS Word, Office etc.
• Ability to multi-task
• Able to work under pressure
• Excellent verbal communication skills
• Smart and professional attitude

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mindset,

• A Full UK Driver’s License with significant driving experience is required for this role

We’ll ensure you’re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:

What we’ll offer you:

• Hourly rate of £14.37
• Employee Discount
• Training and Development
• Pension
• Uniform