Service Delivery Assistant

APCOA; Luton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Employee Discount

Training and Development

Pension

Uniform

Job summary

APCOA PARKING UK at Luton Airport is seeking a Service Delivery Assistant to join our frontline team. The role involves handling arriving vehicles and driving them to our car park, while delivering outstanding customer service in a fast-paced airport setting.

You will be the face of our business, working across days, nights, weekends and bank holidays with progression opportunities and a supportive development program. Salary: £31,379 per annum.

Qualifications

• Strong communication with the public.
• Full UK Driver’s License with significant driving experience.
• Basic IT skills, MS Word and Office.
• Ability to multitask and work under pressure.
• Excellent verbal communication and a smart, professional attitude.

Responsibilities

• Drive and hand over customer vehicles, ensuring keys are stored securely.
• Provide front-line support for equipment issues or customer distress.
• Maintain car park appearance and ensure company standards are met.
• Monitor activity with regular patrols and deter theft or vandalism.
• Collaborate with the team to implement marketing and promotions.
• Work with managers to deliver outstanding customer service.
• Assist as part of a wider team to meet sales opportunities.

Skills

Communication

Driving licence

Multitasking

Customer service

Teamwork

Tools

MS Word

Office Suite

Job description

Service Delivery Assistant - Luton Airport

Full Time 42 Hours

Shift Pattern - 4 on 4 off (days, nights, weekends and bank holidays)

Salary - £31,379 Per Annum

Are you currently in a driving a role?

Do you pride yourself on your customer service skills?

Do you have a full UK driving license for more than 2 years?

Are you looking for a role where there is the potential for progression?

If you answered yes to these questions, then read on!

• A Full UK Driver’s License with significant driving experience is required for this role

We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will be receiving holiday makers cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return.

As a SDA you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying

What you’ll do

• Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
• Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
• Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
• Understand and be fully familiar with our systems and equipment.
• Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
• Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
• Provide front line support in the event of equipment failure or customer distress.
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
• Collaborate as part of a wider team.

What you’ll bring

• Evidence of strong communication and interaction with the public
• Full UK Driver’s License with significant driving experience
• Basic IT Skills, MS Word, Office etc.
• Ability to multi-task
• Able to work under pressure
• Excellent verbal communication skills
• Smart and professional attitude

What we’ll offer you

• £31,379 Per Annum
• Employee Discount
• Training and Development
• Pension
• Uniform

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who p ossesses the skills to work under pressure. So, if you feel that you can d demonstrate good time keeping and reliability and also have a safety-first mind set,