Passenger Assistant (Zero-hours)

London Hire Ltd; United Kingdom; Remote; GBP 15.000 - 21.000; Teilzeit

Benefits dieser Stelle

Zero hours

Holiday pay 12.07% gross

Overtime may be available

Salaries pro-rata

Employee Assurance Programme

Pension after three months

Zusammenfassung

London Hire Community Services is seeking a Passenger Assistant (Zero-hours) in Suffolk to help with safe, comfortable transport for service users who cannot access public transport. Work involves assisting with boarding, lifting equipment, and monitoring passenger welfare while in transit.

You will work as part of a small team, supporting drivers and ensuring safety protocols are followed. This role requires a calm, patient demeanor, good communication, and attention to detail.

Qualifikationen

• Demonstrates understanding of disabilities.
• Deliver service with patient and level-headed attitude.
• Able to work in a team or independently with initiative.
• Excellent verbal and written communication.
• Great attention to detail and ability to complete records clearly.

Aufgaben

• Assist the driver wherever possible to ensure passenger safety and comfort.
• Assist passengers with boarding/disembarking, including those with disabilities, per safety requirements.
• Monitor and supervise passengers during transit and welfare while on board.
• Assist in operating the passenger lift or other equipment as required.
• Ensure wheelchairs are securely located and belts fitted.
• Secure wheelchair passengers with full lap/diagonal belts or securing equipment.
• Communicate with passengers in a patient, informative manner.
• Report late running and incidents per depot processes.
• Keep the allocated vehicle secure while in use.
• Use communication equipment correctly to ensure safe, smooth operation.

Kenntnisse

Disabilities awareness

Patient attitude

Team player

Communication skills

Attention to detail

Jobbeschreibung

Passenger Assistant (Zero-hours)

Department: Passenger Assistant - Taxi Operations

Employment Type: Zero Hours

Location: Suffolk

Compensation: £13.25 / hour

Description

• Are you looking for a rewarding role focussed on helping others?
• Do you want to make a real difference?
• If so, we have the role for you!

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator's licence regulations.

We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Key Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.

Skills, Knowledge and Expertise

• You should demonstrate a sound understanding of disabilities.
• Able to deliver the service with a patient and level-headed attitude.
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and able to complete records clearly and accurately.

What's on offer

• Zero hours - no fixed contractual hours, working on a split-shift basis covering AM and PM transport.
• Rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
• There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings.
• Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!)
• Access to our Employee Assurance Programme.
• Automatic enrolment in our pension scheme after three months service.