Assistant Administrator (Assistive Technology)

West Northamptonshire Council; Northampton; On-site; GBP 12,000 - 18,000; Part time

Job summary

West Northamptonshire Council is seeking an Assistant Business Support Officer to join the Assistive Technology Service on a fixed-term contract to 31 March 2027. This office-based role provides administrative and customer support to adults across the community, ensuring equipment and assistance reach those in need.

You will manage customer enquiries, coordinate equipment appointments, and maintain accurate records.

Qualifications

• Experience in administrative processes and customer service.
• Proficient with IT systems and databases.
• Excellent organisational skills.

Responsibilities

• Provide administrative and customer support to Assistive Technology Service.
• Coordinate appointments for equipment installations, deliveries and returns.
• Maintain accurate records and respond to customer enquiries.

Skills

Administrative support

Customer service

IT systems

Education

Level 2 qualification in Business Administration

Job description

We are looking for a capable and organised Assistant Business Support Officer to join our Assistive Technology Service on a fixed-term contract until 31 March 2027.

This is a varied, office-based role that supports the delivery of assistive technology services to adults across the community. You will provide administrative and customer support, helping to ensure that customers receive the equipment and assistance they need to remain safe, independent, and connected within their own homes.

Working as part of a busy team, you will play an important role in supporting the day-to-day operation of the service and delivering a high-quality customer experience. This is an excellent opportunity for someone with strong administrative, organisational, and customer service skills who enjoys working in a fast-paced environment and making a positive difference to the lives of adults with support needs.

Our Benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

What will you be doing?

Providing administrative support to the Assistive Technology Service, managing customer enquiries and service requests through online systems. You will coordinate appointments for equipment installations, deliveries, collections, and returns, ensuring all requests are processed accurately and efficiently.

Communicating with customers, carers, professionals, and partner organisations through digital platforms and email, providing updates and ensuring information is recorded correctly. A key aspect of the role is maintaining accurate records, updating databases, and supporting the administration of assistive technology services.

Working closely with colleagues across the service to support the smooth day-to-day operation of the team. You will handle information securely, maintain accurate records, and deliver a professional, customer-focused service at all times.

About You

We are looking for someone with excellent organisational and administrative skills who is able to manage a varied workload and work accurately in a busy environment. You will be confident using IT systems, have a strong eye for detail, and be committed to providing a high standard of customer service.

A minimum of a Level 2 qualification in Business Administration, Administration, or an equivalent qualification is essential. You should have experience of administrative processes and be able to communicate effectively with customers, colleagues, professionals, and partner organisations through digital platforms and email.

You will be a proactive team player with a professional and customer-focused approach, capable of handling sensitive information with discretion and maintaining accurate records. Experience of working in a business support, administrative, customer service, or public sector environment would be advantageous.

The role is office-based and works to support the needs of the service. The post is for 16 hours per week, with the working pattern to be agreed with the successful candidate. Hours can be worked flexibly between 8:00 am and 4:45 pm, Monday to Friday, subject to service requirements.

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Please note that we are unable to offer sponsorship for this role. Applicants must have the legal right to work in the UK at the time of application.

About Us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.

West Northants Council, where careers thrive.