HR Officer - People Policy Governance

Norfolk County Council; Norwich; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working (flexi-time)

Remote and hybrid working options

Relocation expenses (where applicable)

Pension scheme

Job summary

Norfolk County Council is seeking an HR Officer for the People Policy Governance team. The role handles FOI/SAR requests, supports pay and benefits calculations, and contributes to policy updates and guidance for managers and staff.

The role requires analytical skills, attention to detail, and ability to work across projects. Hybrid working is available, with salary and benefits described in the job posting.

Qualifications

• Strong investigation and analytical skills with ability to work to timescales.
• Attention to detail and accuracy in pay calculations and audits.
• Ability to understand IT systems and follow technical instructions.

Responsibilities

• Administer FOI and SAR requests.
• Support pay and benefits calculations and audits.
• Update policies and provide guidance to managers/employees.
• Assist with project work, meetings, and reports.

Skills

Investigation skills

Analytical skills

Attention to detail

Excel

Tools

SharePoint

Excel

Job description

Job Description

HR Officer - People Policy Governance | 11094 | Fixed Term Contract/ Secondment Opportunity until 31 March 2028 | 37 hours per week | £29,064 to £31,022 per annum (Scale F) | County Hall, Hybrid working

This is an excellent opportunity to join the Human Resources (HR) People Policy Governance team. We are responsible for implementing and developing the County Council's employment offer, providing HR expertise and delivering HR and other organisation priorities. We also manage employee benefits and pay decisions and reviews.

In this varied role you will administer freedom of information (FOI) and subject access requests (SAR's) and aspects of our employee pay and benefits. You will also support team members on projects and may be asked to attend project meetings, carry out research, collate findings into reports and provide recommendations.

Other work will include updating policies and supporting guidance, responding to enquiries from managers and employees, calculating pay and audit information, writing communications and general team administration.

You will need good investigation and analytical skills and the ability to work to set timescales and manage your workload.

You will work on Excel spreadsheets for pay calculations and auditing so will need attention to detail and ability to check that data, formulas and sums are correct. We also want to expand our use of SharePoint, so a good understanding of IT systems and processes, or the ability to pick up technical IT instructions quickly is required.

You need to be flexible and adapt as priorities change, and confident enough to contribute your ideas to team discussions and to work with people at all levels of the organisation.

If you would like an informal discussion about the role please contact Annilee Ketchell on [e-mail].

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the fullJob Description and Person Specificationto help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 26 August 2026 23:59

All other applicants closing date: 11 September 2026 23:59