Service Delivery Assistant

Victim Support; England; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Flexible Working Options

Pension Plan

Annual Leave (28-33 days)

Job summary

Victim Support in Wiltshire seeks a detail-focused Administrator (Service Delivery Assistant) to provide essential administrative support for our victims of crime services. This part-time role (15 hours per week) is home-based with travel across Wiltshire to support service delivery and attend meetings.

You will be the first point of contact, handle referrals, data entry, mail, and general admin while ensuring confidentiality and data protection.

Qualifications

• Experience in an administrative setting.
• Experience providing administrative support to a team.
• Good IT skills and experience using the Microsoft Office suite.
• Understanding and knowledge of confidentiality and data protection.

Responsibilities

• Upload referrals to the case management system per standards.
• Manage incoming/outgoing mail, phone calls, and general queries.
• Collate information and correspondence for internal/external contacts.
• Liaise with referring agencies to improve referral information and pathways.
• Provide general admin support including data entry, minute taking, ordering supplies, processing invoices.
• Coordinate external communication and manage local social media materials.

Skills

Administrative experience

Customer service

Data protection

Microsoft Office

Tools

Case management systems/databases

Job description

We are looking for a detail-focused, team-oriented Administrator (internally known as a Service Delivery Assistant) to join our team in Wiltshire. This role is to provide vital administrative support, helping to ensure the effective delivery of services and maintain high standards of service provision for victims of crime.

This is a part-time position, worked across 15 hours per week, and we would be happy to discuss preferred working days and hours at interview. The role is home-based, with frequent travel across Wiltshire to support service delivery, attend meetings, and participate in training and other work-related activities.

Do you want to make a difference every day?Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant, you will you will provide high-quality administrative support to the team and service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties.

Key Responsibilities:

• Upload referrals to our computerised case management system, in accordance with our standards
• Manage incoming and outgoing mail, telephone and general queries for the service
• Collate and supply information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and support referral pathways
• Provide general admin support including data entry, minute taking, ordering office supplies, raising purchase orders and processing invoices.
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.

About You:

Ideally, you will have experience working within a client focused service and a good understanding and knowledge of office systems.

You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an administrative setting
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Strong customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.