Triage and Early Intervention Officer

Victim Support; England; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working: Hybrid

Annual leave 28–33 days

Birthday Leave

Pension plan 5%

Enhanced sick pay & parental leave

Exclusive discounts

Financial wellbeing

Wellbeing support

Inclusive networks

Cycle to work

Career development

Job summary

Victim Support in Staffordshire is hiring a Triage & Early Intervention Officer to join our team, 37.5 hours per week. You will be the first point of contact via telephone, text or email for clients referred to our service, conduct comprehensive impact and risk assessments, and provide immediate and short-term interventions to tailor support to individual needs.

Some travel through Staffordshire may be required.

Qualifications

• Strong written and verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• Ability to work effectively both in a team and independently.
• Develop and maintain partnerships with external organisations.
• Ability to undertake impact and risk assessments.
• Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults.

Responsibilities

• First point of contact via telephone, text or email for clients referred to our service.
• Contribute to comprehensive impact and risk assessments.
• Provide immediate and short-term interventions and ensure tailored support.
• Travel through Staffordshire may be required.
• Work with multi-agency partners to coordinate care.

Skills

Strong written & verbal communication

Time management

IT skills

Team and independent working

Partnership development

Impact & risk assessments

Safeguarding knowledge

Job description

We have an exciting opportunity for a Triage and Early Interventions Officer to join the team in Staffordshire, working 37.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

Some travel through Staffordshire may be required.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.li
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.