Domestic Abuse Service Manager

. Victim Support; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

London weighting allowance

Flexible working options

Generous annual leave

Pension plan

Disability confident employer

Employee wellbeing support

Career development

Job summary

Victim Support is seeking a Criminal Justice Domestic Abuse Service Manager to lead a hybrid team in London. The role combines home-based work with office travel to Islington, delivering high-quality, proactive domestic abuse support and ensuring safety and quality across partner agencies.

You will manage risk, embed safeguarding, and work with statutory and voluntary partners to improve outcomes for survivors. DBS-required role with fixed-term end date.

Qualifications

• Experience in leading a front-line domestic abuse or victim-support team.
• Strong risk management and safeguarding knowledge.
• Ability to build partnerships with statutory, private and voluntary agencies.
• Experience presenting at multi-agency meetings.
• Commitment to non-judgemental, anti-racist and anti-discriminatory practice.

Responsibilities

• Lead and develop a high-quality domestic abuse team.
• Work with partners to ensure safeguarding and risk management.
• Foster effective collaboration with statutory, private and voluntary agencies.
• Represent the service at multi-agency meetings and report outcomes.
• Provide single-point contact for professionals involved with service users.
• Ensure compliance with child protection and information sharing policies.
• Contribute to service reviews including data, evaluations and workload.

Job description

We have an exciting opportunity to lead our experienced criminal justice IDVA team, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our Victim Support Office near Old Street station. Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of domestic abuse survivors? Do you have resilience &adaptability? Can you work effectively with a focus on safety and customer service and care? If yes, then we'd love to hear from you...

Area of Business OperationsNumber of Vacancies 1Location or Function LondonFull time/Part time Full timeHours per week 37.5Work schedule Monday to Friday 9am to 5pm with flexibility required outside of these days/hours depending upon client need.Basic Salary 35,019.86 per annum, plus London Weighting Allowance currently paid at a rate of 2,800.00 per annum.Allowances London WeightingContract type Fixed TermDBS required? EnhancedEnd date (if fixed term) 30/09/2027Police vetting required? NoClosing Date 23/09/2026Ref No 6932 Documents Domestic Abuse Service Manager.pdf (PDF, 203.4kb)

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This is a hybrid role, working from home with travel to the Victim Support office in Islington.

As the Criminal Justice Domestic Abuse Service Manager, you will:

• effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

You will need

• A passion for working with victim/survivors and a thorough understanding of gender based violence and abuse.
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard.
• A track record of demonstrating and delivering a non-judgemental, anti-racist and anti-discriminatory approach to empowering victim/survivors of domestic abuse.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.