Service Delivery Assistant - Flexible Part-Time Admin

Victim Support; England; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Flexible Working Options

Pension Plan

Annual Leave (28-33 days)

Job summary

Victim Support in Wiltshire seeks a detail-focused Administrator (Service Delivery Assistant) to provide essential administrative support for our victims of crime services. This part-time role (15 hours per week) is home-based with travel across Wiltshire to support service delivery and attend meetings.

You will be the first point of contact, handle referrals, data entry, mail, and general admin while ensuring confidentiality and data protection.

Qualifications

• Experience in an administrative setting.
• Experience providing administrative support to a team.
• Good IT skills and experience using the Microsoft Office suite.
• Understanding and knowledge of confidentiality and data protection.

Responsibilities

• Upload referrals to the case management system per standards.
• Manage incoming/outgoing mail, phone calls, and general queries.
• Collate information and correspondence for internal/external contacts.
• Liaise with referring agencies to improve referral information and pathways.
• Provide general admin support including data entry, minute taking, ordering supplies, processing invoices.
• Coordinate external communication and manage local social media materials.

Skills

Administrative experience

Customer service

Data protection

Microsoft Office

Tools

Case management systems/databases

Job description

Victim Support in Wiltshire seeks a detail-focused Administrator (Service Delivery Assistant) to provide essential administrative support for our victims of crime services. This part-time role (15 hours per week) is home-based with travel across Wiltshire to support service delivery and attend meetings.

You will be the first point of contact, handle referrals, data entry, mail, and general admin while ensuring confidentiality and data protection.