IT Service Delivery Analyst - Drive Reliable IT Services

Technopride Ltd; United Kingdom; On-site; GBP 36,000 - 60,000; Full time

Job summary

Technopride Ltd in the United Kingdom is seeking a Service Delivery Analyst to monitor, analyze, and improve IT service delivery across internal teams and third-party providers.

You will define service requirements, support secure, compliant IT services, manage incidents and escalations, and produce performance reports while fostering continuous improvement and strong stakeholder collaboration.

Qualifications

• Strong understanding of ITSM principles and ITIL best practices.
• Experience using ITSM tools such as ServiceNow or equivalent platforms.
• Awareness of IT operations, infrastructure, and cybersecurity standards.
• Customer-focused, proactive, and adaptable, with a strong sense of ownership and accountability.
• Excellent communication, interpersonal, and stakeholder management skills.
• Analytical thinker with strong problem-solving abilities and a “can-do” approach.

Responsibilities

• Monitor, analyze, and improve IT service delivery across internal teams and third-party providers.
• Define and clarify service requirements to ensure smooth transition of new or changed services into live operations.
• Support the delivery and maintenance of secure, reliable, and compliant IT services.
• Assist in resolving major incidents and managing escalations promptly and effectively.
• Coordinate with technical teams and service providers to minimize service disruptions.
• Prepare service performance reports, dashboards, and communications tailored for different audiences.
• Monitor compliance with SLAs and identify areas for improvement.

Skills

ITSM knowledge

ITIL best practices

ServiceNow

Cybersecurity awareness

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Job description

Technopride Ltd in the United Kingdom is seeking a Service Delivery Analyst to monitor, analyze, and improve IT service delivery across internal teams and third-party providers.

You will define service requirements, support secure, compliant IT services, manage incidents and escalations, and produce performance reports while fostering continuous improvement and strong stakeholder collaboration.