Service Delivery Agent

Switch Car Rental; Truro; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to work schemes

Discounted car hire rates

Friendly and supportive working环境

Job summary

Switch Car Rental, the official rental partner to England Rugby, is seeking a Service Delivery Agent based in Truro. You will ensure vehicles are cleaned, inspected, and prepared for rentals, while recording any pre- or post-rental damage and following Switch’s procedures.

Based in Truro, the role offers flexibility across locations and a focus on safety, accuracy, and customer service as you drive, inspect, and manage vehicle handovers throughout the day.

Qualifications

• Full manual driving licence held for a minimum of 12 months.
• Excellent attention to detail when inspecting vehicles.
• Clear communication, both written and verbal, with customers and colleagues.
• Good organisation to manage times and tasks for timely deliveries.
• Committed to safety and following company procedures.

Responsibilities

• Deliver and collect vehicles from various locations.
• Identify and record vehicle damage using approved documentation.
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages.
• Complete fuel sheets accurately.
• Ensure vehicles are cleaned to company standards and ready for customers.
• Undertake security checks and verify rental documentation as required.

Skills

Driving skills

Attention to detail

Communication skills

Organisational skills

Safety conscious

Job description

Official rental partner to England Rugby

Service Delivery Agent

Truro

Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch’s management processes.

Location - Truro

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch’s damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as required
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and consideratelyDress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We’d love to have you on board.