Service Delivery Administrator & Ops Coordinator

Baxter International Inc.; Northampton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive total compensation package

Professional development opportunities

High importance placed on work life-b

Job summary

Baxter in the United Kingdom is seeking an administrator to support the Forwards team at our Northampton site, handling MIS orders and daily operational tasks.

You will manage orders, respond to inquiries, coordinate with Transport, Customer Services, Warehouse, and Operations, and cover the Supervisor during absences; a precise, proactive approach and strong MS Office skills are essential.

Qualifications

• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident written and verbal communication.
• Experience in administrative, customer service or operational support.
• Proficiency with MS Office and data-entry systems.

Responsibilities

• Process and place MIS orders for customers across the UK and ROI.
• Create and distribute order files to customers and forwarding operatives.
• Review, validate, and amend orders using in-house systems.
• Manage customer enquiries via email and telephone with timely support.
• Monitor and manage customer backorders for effective resolution.
• Oversee the shared inbox and ensure communications are actioned.
• Support operations with order queries, relocations, expiry checks, and related requests.
• Maintain accurate admin records including logs, mileage, volumes, expiry tracking.
• Produce and distribute operational docs like logs and worksheets.
• Collaborate with Transport, Customer Services, Warehouse and Operations teams.
• Assist with fleet administration activities and supervisor cover during absence.

Skills

Organisational skills

Multitasking

Communication skills

MS Office proficiency

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Baxter in the United Kingdom is seeking an administrator to support the Forwards team at our Northampton site, handling MIS orders and daily operational tasks.

You will manage orders, respond to inquiries, coordinate with Transport, Customer Services, Warehouse, and Operations, and cover the Supervisor during absences; a precise, proactive approach and strong MS Office skills are essential.