Operations Support Specialist

B. Braun; Sheffield; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Learning & development

Global healthcare organisation

Health Cash Plan

Employee Assistance Programme

27 days annual leave + bank holidays

Cycle to Work scheme

Discounts & Blue Light Card savings

Job summary

B. Braun Medical Ltd. in the UK is seeking an Organised Operational Support Coordinator to join the Technical Services team. You will provide operational, administrative and customer support to ensure smooth service delivery across B. Braun products.

Working with Field Service Engineers and workshop teams, you will plan and coordinate activities across IT systems, uphold KPIs and regulatory standards, and deliver an exceptional customer experience onsite in Sheffield.

Qualifications

• Experience in operational support within a technical or service environment.
• Strong customer-facing experience in a high-pressure environment.
• Ability to learn and retain technical product knowledge across a wide portfolio.
• Ability to troubleshoot issues and support workshop and field service teams.
• Assured dealing with stakeholders at all levels, including testing situations.

Responsibilities

• Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
• Record and elevate customer feedback and complaints, ensuring quality issues are managed promptly.
• Support route planning and capacity management to maximise engineer efficiency.
• Collaborate with technical and engineering teams to build product knowledge and support operations.
• Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
• Liaise with third-party repairers and engineers to ensure turnaround targets are met.

Skills

Operational support experience

Customer-facing

Technical product knowledge

Troubleshooting

Stakeholder management

Job description

B. Braun Medical Ltd. in the UK is seeking an Organised Operational Support Coordinator to join the Technical Services team. You will provide operational, administrative and customer support to ensure smooth service delivery across B. Braun products.

Working with Field Service Engineers and workshop teams, you will plan and coordinate activities across IT systems, uphold KPIs and regulatory standards, and deliver an exceptional customer experience onsite in Sheffield.