Service Delivery Administrator

Baxter Healthcare; Northampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive total compensation package

Professional development opportunities

High importance on work life balance

Job summary

Baxter Healthcare is recruiting for an administrator to support the Forwards team at our National Distribution Site in Northampton, with a move to a new CEVA Logistics facility in Corby planned for 2027. The role is site-based, Monday to Friday, 9am–9pm, offering around £28,000 per year.

You will raise orders, check processing, and resolve queries to ensure accurate orders for MIS customers across the UK and ROI, while maintaining detailed records and supporting cross-functional teams.

Qualifications

• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident written and verbal communication.
• Experience in administrative, customer service, or operational support roles.
• Proficiency in Microsoft Office and data entry systems.
• Proactive, flexible approach, and ability to work independently or in a team.
• Strong problem-solving and customer-focused mindset.

Responsibilities

• Process and place MIS orders for UK and ROI customers.
• Create and distribute order files to customers and forwarding operatives.
• Review, validate, and amend orders using internal systems and reports.
• Handle customer enquiries via email and phone with timely support.
• Monitor and manage customer backorders for effective resolution.
• Oversee the shared inbox and ensure timely actioning of communications.
• Support teams with order queries, product relocations, expiry checks, and related requests.
• Maintain accurate administrative records and logs.
• Produce and distribute operational documents and worksheets.
• Collaborate with Transport, Customer Services, Warehouse, and Operations for seamless service.

Skills

Organisational skills

Prioritisation

Communication skills

Administrative experience

MS Office

Data entry

Proactive attitude

Team player

Tools

Microsoft Office

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

SUMMARY

This role will work initially from our high performing National Distribution Site in Northampton, moving to a brand-new healthcare facility owned by CEVA Logistics in Rockingham Park, Corby which will be opening in 2027.

Completes all administrator tasks to assist with the operation of the Forwards team. Raises all orders for Managed Inventory accounts and checks orders once processed through the in-house system. Will raise any queries to prevent errors for customer and logs all detail.

This role is site based Monday - Friday, 9am - 9pm. A salary of circa £28,000 is on offer.

Key Responsibilities:

Process and place MIS orders for customers across the UK and Republic of Ireland.

• Create and distribute order files to customers and forwarding operatives.
• Review, validate, and amend orders using internal systems and reports.
• Manage customer enquiries via email and telephone, providing timely and professional support.
• Monitor and manage customer backorders to ensure effective resolution.
• Oversee and organise the team shared inbox, ensuring communications are appropriately actioned.
• Support operational teams with order queries, product relocations, expiry checks, and related requests.
• Maintain accurate administrative records, including issues logs, mileage records, order volumes, and expiry tracking.
• Produce and distribute operational documentation, including logs, rotas, worksheets, and identification stickers.
• Collaborate with internal stakeholders across Transport, Customer Services, Warehouse, and Operations teams to ensure seamless service delivery.
• Support the Supervisor with vehicle fleet administration and management activities.
• Provide administrative assistance on ad hoc projects and operational initiatives.
• Act as cover for the Supervisor during periods of holiday or absence.

About You:

• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Confident communication skills, both written and verbal.
• Experience working in an administrative, customer service, or operational support role.
• Proficiency in Microsoft Office applications and data entry systems.
• A proactive and flexible approach, with the ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and a customer-focused mindset.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review the Recruitment Fraud Notice.

Baxter Healthcare Ltd. Salthouse Road Blackmills Industrial Estate|Northampton|Northamptonshire|NN47UF|United Kingdom