Service Support Administrator

Baxter International Inc.; Whetstone; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive total compensation package

Professional development opportunities

Emphasis on work-life balance

Job summary

A leading healthcare company in Whetstone, United Kingdom, seeks a Technical Service Support professional to manage service contract tasks and support new business opportunities. The ideal candidate will possess strong service contract administration experience and excellent customer relationship skills. This position promises a competitive compensation package and opportunities for professional growth while emphasizing work-life balance.

Qualifications

• Proven experience in service contract administration, preferably in a corporate environment.
• Excellent time management, multi-tasking, and organizational skills.
• Strong customer focus and ability to close deals.
• Fluency in local Market language (English).
• Strong negotiation skills and ability to close deals.

Responsibilities

• Send quotes for service contract renewals and ensure contract renewal.
• Submit accurate weekly forecasts in conjunction with Baxter’s CRM.
• Support projects, campaigns, documentation, and process improvement.
• Provide input on new markets and product introductions.
• Promote and educate customers on Baxter products and services.
• Manage and respond to customer concerns promptly.
• Complete contract/supplier forms and certification requests.
• Support projects, campaigns and process improvements.
• Collaborate closely with BU’s.

Skills

Service contract administration

Customer relationship building

Time management

Fluency in local market language

Strong negotiation skills

Proactive attitude

Results orientation

Customer focus

Education

Degree in science, technology, medical or business-related subject

Job description

Overview

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Internal Job Title: Technical Service Support
Reporting to: Business Operations Manager
Function: Technical Services

The Technical Service Support will work alongside the Remote Sales Representatives, handling service contract related tasks, supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team, working in close collaboration with other business units and cross functional teams. This role would suit an ambitious graduate or an individual with prior administration experience.

Responsibilities

• Send quotes to customers for service contract renewals. Ensure repeat contract renewal by understanding customer buying decisions and patterns.
• Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM.
• Refer on internal leads when appropriate to Remote Sales Representatives.
• Provide input on new markets, new product introductions, and existing products or supplies.
• Promote and establish education of the company's products and/or services.
• Manage and respond to customer concerns and problems.
• Complete customer contract/supplier forms and certification requests.
• Support projects, campaigns, documentation and process improvement.
• Closely collaborate with BU’s.

Qualifications

The role requires the ability to work independently to meet an individual KPIs, as well as part of a wider team to support the overall Business Unit and Country quotas. Self-motivation, a proactive attitude and excellent communication skills, is key to being successful in the role.

• Proven experience in service contract administration; preferably within a Corporate environment.
• Excellent interpersonal and customer relationship building skills required.
• Excellent time management, multi-tasking and organisational skills required.
• Fluency in local Market language.
• Strong negotiation skills & Ability to close deals with customers.
• Demonstrated ability to be proactive and take initiative to get things done.
• Tenacity/Intensity and results orientation.
• Strong customer focus.
• Passion for Improving Business Performance and for Your Ongoing Professional Development.
• Optionally experience in the Medical Devices industry.
• A degree in science, technology, medical, or business related subject, or equivalent experience, preferred.

Benefits

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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