Service Coordinator Power

Speedy Hire Plc; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Company pension

Training, progression opportunities

Staff discounts

Employee Assistance Programme

Green Commute Initiative

Career progression

Work Life Balance initiative

Job summary

Speedy Power & Energy in Glasgow is seeking a Service Coordinator to support mobile engineers, coordinate servicing and respond to breakdowns across our power generation fleet. This role is full-time and based in Glasgow.

You’ll manage relationships with engineers, customers and internal teams, ensuring timely planning, accurate records and excellent service delivery. Previous power generation coordination is advantageous but not essential.

Qualifications

• Excellent organisation and planning skills.
• Experience coordinating multiple jobs, engineers, drivers or field-based colleagues.
• Strong customer service background.
• Confidence managing changing priorities and urgent requests.
• Professional telephone manner.
• Strong attention to detail.
• Good IT and administration skills.
• Ability to remain calm and organised in a busy operational environment.
• Good communication with customers, engineers and teams.

Responsibilities

• Plan and coordinate daily schedules of Mobile/Field Service Engineers.
• Book planned servicing and preventative maintenance for generator and power equipment.
• Respond to customer breakdowns and arrange engineering support.
• Prioritise urgent jobs and adjust schedules as needed.
• Keep customers updated on engineer attendance and progress.
• Process service requests and customer orders.
• Monitor outstanding jobs and progress to completion.
• Work with engineers to understand requirements, parts and follow-up work.
• Maintain accurate service and customer records.
• Support the Power & Energy team to maximise equipment availability.
• Deliver a professional and responsive service to customers.

Skills

Organisation & planning

Multi-job coordination

Customer service

Priorities management

Telephone manner

Attention to detail

IT skills

Communication skills

Tools

IT systems

Job description

Service Coordinator - Power & Energy

Glasgow | Speedy Power & Energy

Full time and Perm

Speedy are the UK's leading hire provider, offering a wide range of tools, specialist hire equipment, plant and support services - everything for every job.

Due to continued growth within Speedy Power & Energy, we're looking for an organised and customer-focused Service Coordinator to join our Glasgow team.

You’ll be at the centre of our mobile engineering operation, coordinating our Field Service Engineers, managing planned servicing and responding to customer breakdowns across our power generation fleet.

When a customer needs an Engineer, equipment requires servicing or a breakdown needs resolving, you’ll help make sure the right resource gets to the right place at the right time.

What you’ll be doing

You’ll work closely with our Mobile Engineers, customers and internal teams to keep our field service operation running effectively.

Your responsibilities will include:

• Planning and coordinating the daily schedules of our Mobile/Field Service Engineers
• Booking planned servicing and preventative maintenance for our generator and power generation equipment
• Responding to customer breakdowns and arranging engineering support
• Prioritising urgent jobs and adjusting Engineer schedules when requirements change
• Keeping customers updated on Engineer attendance and job progress
• Processing service requests and customer orders
• Monitoring outstanding jobs and ensuring work is progressed through to completion
• Working closely with Engineers to understand job requirements, parts and follow-up work
• Maintaining accurate service and customer records
• Supporting the wider Power & Energy team to maximise equipment availability
• Delivering a professional and responsive service to our customers

Who we’re looking for

You don’t necessarily need previous experience within power generation.

We’d particularly like to hear from people with experience in service coordination, engineering administration, transport planning, fleet coordination, scheduling, hire coordination or field service support.

You’ll need:

• Excellent organisation and planning skills
• Experience coordinating multiple jobs, Engineers, drivers or field-based colleagues
• A strong customer service background
• Confidence managing changing priorities and urgent requests
• A professional and confident telephone manner
• Strong attention to detail
• Good IT and administration skills
• The ability to remain calm and organised in a busy operational environment
• Good communication skills and the confidence to work with customers, Engineers and operational teams

Previous experience within engineering, plant hire, generator hire, power generation, transport, fleet or field service would be an advantage, but isn't essential.

Most importantly, we’re looking for someone who can take ownership, organise effectively and keep both our Engineers and customers informed.

Why Speedy Power & Energy?

You’ll be joining a specialist and growing part of the Speedy Group, supporting customers with essential power generation equipment and services.

You’ll work closely with an experienced engineering team while developing your knowledge of generators, power equipment and field service operations.

We’ll support you with the training and development you need to build your career within Speedy Power & Energy and the wider Speedy Group.

What we offer

• 26 days’ holiday plus bank holidays
• Life assurance
• Company pension scheme
• Training, development and career progression opportunities
• My Staff Shop employee discounts and offers
• Employee Assistance Programme providing free and confidential wellbeing, legal and financial support
• Green Commute Initiativei>
• Career Line of Sight, providing clear routes for progression and development across the Speedy Group

Speedy operates an industry‑leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and identifying more balanced working patterns.

If you’re an organised Service Coordinator, Scheduler or Planner who enjoys solving problems, supporting Engineers and keeping customers informed, we’d like to hear from you.

Speedy reserves the right to close vacancies earlier than the advertised closing date where we receive a high volume of applications.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunity employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do the best work of their lives.

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.

All roles within The Speedy Group require proof of the right to work in the UK by the start of employment.