Service Coordinator Power

Lloyds British Group Ltd; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Company pension scheme

Training and development

Employee discounts

Employee Assistance Programme

Green Commute Initiative

Career progression

Job summary

Speedy Power & Energy in Glasgow seeks a highly organised Service Coordinator to manage mobile engineering operations, schedule engineers and respond to customer breakdowns across the power generation fleet. You’ll coordinate resources, keep customers informed and support the wider Power & Energy team.

Role focuses on planning, servicing, and urgent issue handling with a strong emphasis on customer service, accuracy and timely communication.

Qualifications

• Experience coordinating multiple jobs, engineers, drivers or field-based colleagues.
• Strong customer service background.
• Excellent organisation and planning skills.

Responsibilities

• Plan and coordinate daily schedules of Mobile/Field Service Engineers.
• Book planned servicing and preventative maintenance for generator equipment.
• Respond to customer breakdowns and arrange engineering support.
• Prioritise urgent jobs and adjust schedules as needed.
• Keep customers updated on engineer attendance and progress.
• Process service requests and customer orders.
• Monitor outstanding jobs to ensure completion.
• Maintain accurate service and customer records.

Skills

Service coordination

Engineering administration

Transport planning

Fleet coordination

Scheduling

Hire coordination

Field service support

Job description

Speedy are the UK’s leading hire provider, offering a wide range of tools, specialist hire equipment, plant and support services – everything for every job.

Due to continued growth within

Speedy Power & Energy

, we're looking for an organised and customer-focused

Service Coordinator – Power & Energy

Glasgow | Speedy Power & Energy

Full time and Perm

Speedy are the UK’s leading hire provider, offering a wide range of tools, specialist hire equipment, plant and support services – everything for every job.

Due to continued growth within

Speedy Power & Energy

, we're looking for an organised and customer-focused

Service Coordinator

to join our Glasgow team.

You'll be at the centre of our mobile engineering operation,

coordinating our Field Service Engineers, managing planned servicing and responding to customer breakdowns across our power generation fleet.

When a customer needs an Engineer, equipment requires servicing or a breakdown needs resolving, you'll help make sure the right resource gets to the right place at the right time.

What you'll be doing

You'll work closely with our Mobile Engineers, customers and internal teams to keep our field service operation running effectively.

Your responsibilities will include:

• Planning and coordinating the daily schedules of our

  Mobile/Field Service Engineers

• Booking planned servicing and preventative maintenance for our

  generator and power generation equipment

• Responding to customer breakdowns and arranging engineering support
• Prioritising urgent jobs and adjusting Engineer schedules when requirements change
• Keeping customers updated on Engineer attendance and job progress
• Processing service requests and customer orders
• Monitoring outstanding jobs and ensuring work is progressed through to completion
• Working closely with Engineers to understand job requirements, parts and follow-up work
• Maintaining accurate service and customer records
• Supporting the wider Power & Energy team to maximise equipment availability
• Delivering a professional and responsive service to our customers

Who we're looking for

You don't necessarily need previous experience within power generation.

We'd particularly like to hear from people with experience in

service coordination, engineering administration, transport planning, fleet coordination, scheduling, hire coordination or field service support

.

You'll need:

• Excellent organisation and planning skills
• Experience coordinating multiple jobs, Engineers, drivers or field-based colleagues
• A strong customer service background
• Confidence managing changing priorities and urgent requests
• A professional and confident telephone manner
• Strong attention to detail
• Good IT and administration skills
• The ability to remain calm and organised in a busy operational environment
• Good communication skills and the confidence to work with customers, Engineers and operational teams

Previous experience within

engineering, plant hire, generator hire, power generation, transport, fleet or field service

would be an advantage, but isn't essential.

Most importantly, we're looking for someone who can

take ownership, organise effectively and keep both our Engineers and customers informed.

Why Speedy Power & Energy?

You'll be joining a specialist and growing part of the Speedy Group, supporting customers with essential power generation equipment and services.

You'll work closely with an experienced engineering team while developing your knowledge of generators, power equipment and field service operations.

We'll support you with the training and development you need to build your career within Speedy Power & Energy and the wider Speedy Group.

What we offer

• 26 days' holiday plus bank holidays
• Life assurance
• Company pension scheme
• Training, development and career progression opportunities
• My Staff Shop employee discounts and offers
• Employee Assistance Programme providing free and confidential wellbeing, legal and financial support
• Green Commute Initiative
• Career Line of Sight, providing clear routes for progression and development across the Speedy Group

Speedy operates an industry-leading Work Life Balance initiative

, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and identifying more balanced working patterns.

If you're an organised

Service Coordinator, Scheduler or Planner

who enjoys solving problems, supporting Engineers and keeping customers informed,

we'd like to hear from you.

Speedy reserves the right to close vacancies earlier than the advertised closing date where we receive a high volume of applications.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunity employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do the best work of their lives.

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.

All roles within The Speedy Group require proof of the right to work in the UK by the start of employment.