Service Coordinator Power

Speedy Hire; Dartford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Life assurance

Canteen facilities

Staff discounts

Training & progression

Staff Shop discounts

Green commute

EAP

Job summary

Speedy Hire in Erith is seeking a organised Service Coordinator to join the Power team. You’ll plan engineer schedules, handle customer enquiries by phone and email, and ensure service requests are managed from start to finish.

You’ll work closely with customers, engineers and internal teams to keep work running smoothly, resolve issues quickly, and deliver an outstanding service in a fast-paced environment.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Strong organisational and time management abilities.
• Desire to deliver outstanding customer service and meet KPI targets.
• Willingness to learn, adapt and promote services to customers.

Responsibilities

• As Service Coordinator, plan Mobile Service Engineers' schedules and respond to enquiries.
• Manage service requests by telephone and email from start to finish.
• Coordinate with engineers and internal teams to meet customer expectations.
• Support continuous improvement across the department.

Skills

Communication skills

Organisation & time management

Customer service orientation

KPI targets experience

Team coordination

Job description

Erith

Monday to Friday | 8:00am – 5:00pm | 42 hours per week

Speedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services – everything for every job.

Service Coordinator – Power

Erith

Monday to Friday | 8:00am – 5:00pm | 42 hours per week

Speedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services – everything for every job.

We're looking for an organised and customer-focused Service Coordinator to join our Power team in Erith. This is an exciting opportunity to play a key role in coordinating our Mobile Service Engineers, ensuring customers receive a responsive, efficient and first-class service.

About The Role

As a Service Coordinator, you'll be at the heart of our operation, planning engineer schedules, responding to customer enquiries and ensuring service requests are managed efficiently from start to finish.

You'll work closely with customers, engineers and internal teams to keep work running smoothly, resolve any service issues and provide an outstanding customer experience. Every day is different, making this an ideal role for someone who enjoys working in a fast-paced environment where organisation and communication are key.

What You'll Be Doing

• Coordinating the daily schedules of Mobile Service Engineers.
• Managing customer enquiries and service requests by telephone and email.
• Ensuring work is planned efficiently to meet customer expectations and business priorities.
• Resolving service issues quickly and professionally.
• Building strong relationships with customers through excellent communication.
• Working closely with engineers and operational teams to deliver an exceptional service.
• Supporting continuous improvement across the department.

What We're Looking For

• Excellent communication skills and a professional telephone manner.
• Strong organisational and time management skills.
• A passion for delivering outstanding customer service.
• The ability to prioritise and adapt in a busy environment.
• Experience working to KPIs and service targets.
• A willingness to learn and develop your product knowledge.
• A positive attitude with the confidence to identify opportunities to promote our services.
• Previous hire industry experience is desirable but not essential.
• A commitment to supporting your team in delivering our ESG Strategy – Decade to Deliver.

What We Offer

Our Benefits Include

• 26 days holiday plus bank holidays.
• Company pension scheme.
• Life assurance.
• Canteen facilities.
• 95% colleague discount across the Speedy Group.
• Ongoing training, development and career progression opportunities.
• My Staff Shop – discounts across hundreds of retailers.
• Green Commute Initiative – Cycle to Work scheme.
• Employee Assistance Programme (EAP), providing free and confidential wellbeing, legal and financial support.

We're proud to support flexible ways of working through our industry-leading Work Life Balance initiative. Wherever possible, we'll work with you to explore flexible start and finish times, job sharing, shorter days and other arrangements that support your work-life balance.

Our Career Line of Sight framework provides clear visibility of career pathways, helping you understand the opportunities available to develop and progress across the Speedy Group.

Some roles within the Speedy Group UK&I are subject to pre-employment checks, which may include DBS, Credit or Security Clearance checks where appropriate.

Speedy is proud to be an equal opportunity employer. We value diversity, foster inclusion and are committed to creating an environment where everyone can thrive. All applicants must have the right to work in the UK before employment commences.

To learn more about our ESG commitments and governance, please visit:

https://www.speedyservices.com/esg/governance