Customer Support Co-ordinator

Speedy Hire Plc; Rotherham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension scheme

Canteen facilities

Employee discounts across Speedy brand

Training and development opportunities

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Program (EAP)

Job summary

Speedy Hire Plc is seeking a Customer Support Co-ordinator to join the on-site team at the Balfour office in Thurnscoe. The role combines front-line customer interaction with administrative rigour and close collaboration with stock, drivers and engineers to keep equipment flowing and customers satisfied.

The successful candidate will manage the full hire process, produce reports, maintain records and support contract-specific requirements in a fast-paced office environment.

Responsibilities

• Coordinate the full hire process from taking orders to arranging delivery and collection
• Produce reports and handle detailed administrative tasks
• Maintain accurate records and support contract-specific requirements
• Interact with internal stakeholders and client representatives on site
• Work desk-based with stock teams, drivers, engineers and contract teams to ensure equipment is available and customers receive excellent service

Job description

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Job Title: Customer Support Co-ordinator
Location: Thurnscoe (based on site in the Balfour office)
Working Hours: Monday to Friday, 07:30-16:30 (40 hours per week)

We are looking for a highly capable and organised Customer Support Co-ordinator to join our on-site team at the Balfour office. Unlike a depot-based role, this position operates within a customer-facing office environment where professionalism, accuracy and strong administrative ability are essential.

You will still manage the full hire process-from taking orders to arranging delivery and collection-but a substantial portion of this role involves producing reports, handling detailed administrative tasks, maintaining accurate records, and supporting contract-specific requirements. This role requires someone who is confident working independently, able to manage multiple priorities, and comfortable interacting with both internal stakeholders and client representatives on site.

Day to day, you will be desk-based, coordinating closely with stock teams, drivers, engineers and the wider contract team to ensure equipment is readily available and customers receive exceptional service. Strong communication, attention to detail and the ability to work proactively in a fast-paced environment are critical.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Groupisan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.