Service Coordinator - Industrial Door Solutions

ARROW Industrial Group; Huddersfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holidays 22 days + bank holidays

Health Cashback

Birthday off

Employer pension 3%

Employee referral scheme

Job summary

Arrow Industrial Group is seeking a offices-based administrator at our Huddersfield location to coordinate service delivery and handle enquiries. You will support engineers, manage surveys, quotations, orders, scheduling visits, and invoicing while ensuring customers are kept informed.

The role requires strong customer service, excellent attention to detail, and proficiency in Microsoft Office and SAP Business One or BigChange.

Qualifications

• Experience planning or coordinating field-based service delivery.
• Reliable with commitment to professional development.
• Excellent numerical and written attention to detail.
• Professional, friendly and confident communication skills.
• Strong customer service and proactive problem-solving.

Responsibilities

• Provide administrative support to engineers and keep customers informed.
• Respond to enquiries and manage surveys, quotations, orders, scheduling visits, and invoicing.
• Maintain SLAs and KPIs understanding and application.
• Support the RBC in achieving business targets and goals with commercial awareness.
• Maintain office systems, including data management and filing.

Skills

Service coordination

Customer service

Attention to detail

Communication skills

Reliable

Tools

SAP Business One

BigChange Jobwatch

Microsoft Excel

Microsoft Word

Outlook

Job description

Arrow Industrial Group is seeking a offices-based administrator at our Huddersfield location to coordinate service delivery and handle enquiries. You will support engineers, manage surveys, quotations, orders, scheduling visits, and invoicing while ensuring customers are kept informed.

The role requires strong customer service, excellent attention to detail, and proficiency in Microsoft Office and SAP Business One or BigChange.