Service Delivery Coordinator - Industrial Doors

ARROW Industrial Group; Scotland; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

22 days of holidays plus bank holidays

Westfield Health Cashback Scheme

Paid birthdays off

3% Employer Pension contributions

Job summary

ARROW Industrial Group is hiring for an office-based role in Scotland, offering a competitive salary of up to £28k per year plus benefits. The position entails providing administrative support to engineers, managing customer enquiries, and maintaining office systems. Key skills include experience in service delivery coordination, excellent communication, and proficiency in Microsoft Office and SAP Business One. Benefits include 22 days holidays, a health cashback scheme, paid birthdays off, and a pension scheme.

Qualifications

• Proven experience in planning or coordinating field-based service delivery.
• Excellent attention to detail in both numerical and written work.
• Professional, friendly, and confident communication skills.

Responsibilities

• Provide administrative support to engineers.
• Respond to enquiries and manage activities.
• Maintain understanding of customer-specific SLAs and KPIs.
• Support business targets and goals.
• Maintain office systems, including data management.

Skills

Planning or coordinating field-based service delivery

Reliability and commitment to professional development

Attention to detail

Communication skills

Customer service skills

Microsoft Office proficiency

Experience with SAP Business One and/or BigChange Jobwatch

Knowledge of the industrial door industry

Tools

Microsoft Office

SAP Business One

BigChange Jobwatch

Job description

ARROW Industrial Group is hiring for an office-based role in Scotland, offering a competitive salary of up to £28k per year plus benefits. The position entails providing administrative support to engineers, managing customer enquiries, and maintaining office systems. Key skills include experience in service delivery coordination, excellent communication, and proficiency in Microsoft Office and SAP Business One. Benefits include 22 days holidays, a health cashback scheme, paid birthdays off, and a pension scheme.