Industrial Doors Field Service Coordinator

ARROW Industrial Group; Birmingham; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Basic Salary up to £28,000 per year

22 days of holiday plus bank holidays

Westfield Health Cashback Scheme

Paid birthday off

3% Employer Pension contributions

Employee recommendation schemes

Job summary

A leading independent industrial door supplier in Birmingham is seeking an Administrative Coordinator to manage customer inquiries and support engineers. The role involves responding to enquiries, coordinating service delivery tasks, and maintaining customer service standards. Candidates should have excellent communication skills and be proficient in Microsoft Office. Salary up to £28,000 with additional benefits including holidays and health cashback scheme.

Qualifications

• Proven experience in planning or coordinating field-based service delivery.
• Excellent attention to detail in both numerical and written work.
• Highly motivated, proactive, and solution-focused.

Responsibilities

• Provide administrative support to engineers and manage customer communication.
• Respond to enquiries and manage scheduling for service delivery.
• Maintain understanding of customer-specific SLAs and KPIs.

Skills

Planning or coordinating field-based service delivery

Attention to detail

Professional communication skills

Strong customer service skills

Proficient in Microsoft Office

Experience with SAP Business One or BigChange Jobwatch

Knowledge of the industrial door industry

Flexibility and adaptability

Job description

A leading independent industrial door supplier in Birmingham is seeking an Administrative Coordinator to manage customer inquiries and support engineers. The role involves responding to enquiries, coordinating service delivery tasks, and maintaining customer service standards. Candidates should have excellent communication skills and be proficient in Microsoft Office. Salary up to £28,000 with additional benefits including holidays and health cashback scheme.