Service Coordinator - Birmingham

ARROW Industrial Group; Huddersfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holidays 22 days + bank holidays

Health Cashback

Birthday off

Employer pension 3%

Employee referral scheme

Job summary

Arrow Industrial Group is seeking a offices-based administrator at our Huddersfield location to coordinate service delivery and handle enquiries. You will support engineers, manage surveys, quotations, orders, scheduling visits, and invoicing while ensuring customers are kept informed.

The role requires strong customer service, excellent attention to detail, and proficiency in Microsoft Office and SAP Business One or BigChange.

Qualifications

• Experience planning or coordinating field-based service delivery.
• Reliable with commitment to professional development.
• Excellent numerical and written attention to detail.
• Professional, friendly and confident communication skills.
• Strong customer service and proactive problem-solving.

Responsibilities

• Provide administrative support to engineers and keep customers informed.
• Respond to enquiries and manage surveys, quotations, orders, scheduling visits, and invoicing.
• Maintain SLAs and KPIs understanding and application.
• Support the RBC in achieving business targets and goals with commercial awareness.
• Maintain office systems, including data management and filing.

Skills

Service coordination

Customer service

Attention to detail

Communication skills

Reliable

Tools

SAP Business One

BigChange Jobwatch

Microsoft Excel

Microsoft Word

Outlook

Job description

Basic Salary up to £28k per year plus company benefits

Office based role from our Huddersfield location

Arrow Industrial Group has grown since 1986 to become a specialist in the industry. Providing security to customers nationwide and offering a solution forward experience to all. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.

Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers.

This position will take responsibility for managing inbound calls, emails and queries to ensure we provide our customers with excellent service by effectively coordinating sales and operational service delivery activities in the south.

Role & Responsibilities

• Provide administrative support to engineers, ensuring customers are kept fully informed at all times.
• Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing.
• Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals.
• Maintain office systems, including effective data management and filing.

Skills and Experience

• Proven experience in planning or coordinating field-based service delivery.
• A consistent record of reliability and commitment to professional development.
• Excellent attention to detail in both numerical and written work.
• Professional, friendly, and confident communication skills.
• Highly motivated, proactive, and solution-focused with strong customer service skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using SAP Business One and/or BigChange Jobwatch software (advantageous).
• Working knowledge of the industrial door industry (particularly beneficial).
• Exceptional attention to detail and accuracy.
• Flexibility and adaptability to manage a range of tasks effectively.Ability to exemplify our core values of reliability, integrity, proactivity, and innovation.

What We Offer

• Basic Salary up to £28,000 per year
• Starting holidays of 22 days per year plus bank holidays (holidays increase with service)
• Westfield Health Cashback Scheme including rewards discount scheme and gym discounts
• Paid birthday’s off each year
• 3% Employer Pension contributions
• Employee recommendation schemes available to reward great colleagues

Arrow is the UK’s leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

1 Park Mill Way
Clayton West
Huddersfield
HD8 9XJ