Service Coordinator: Engineer Scheduling & Customer Support

Bergerat Monnoyeur Romania; West of England; Híbrido; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Aprolis UK in Bristol is seeking a Service Co-Ordinator to act as the main point of contact for customers and engineers. The role involves coordinating engineers daily, handling queries, and driving efficient workloads to maximise site uptime.

Key tasks include logging information for KPI reporting, coordinating parts, and providing admin support. The position is on-site and requires strong communication and organisational skills to succeed.

Formación

• PC literate with basic IT skills.
• Strong communication and customer service abilities.
• Good organisational and time-management skills.

Responsabilidades

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies.
• Log and provide key information for KPI reporting and queries.
• Engineer contact/communication/support and quotations as needed.
• Check & monitor job sheets/timesheets and flag variances.
• Coordinate parts requests and cover during absence for colleagues.
• General admin duties including filing, memos and letters.

Conocimientos

PC Literate

Telephone Manner

Interpersonal skills

Organisational skills

Descripción del empleo

Aprolis UK in Bristol is seeking a Service Co-Ordinator to act as the main point of contact for customers and engineers. The role involves coordinating engineers daily, handling queries, and driving efficient workloads to maximise site uptime.

Key tasks include logging information for KPI reporting, coordinating parts, and providing admin support. The position is on-site and requires strong communication and organisational skills to succeed.