Service Coordinator - Air Conditioning & HVAC

Office Angels; London Borough of Bromley; On-site; GBP 27,000 - 30,000; Full time

Job summary

Office Angels in Bromley is seeking a Service Coordinator to efficiently plan, coordinate and administer reactive and planned maintenance for air conditioning, refrigeration and HVAC systems. The role involves coordinating engineers, communicating with customers and clients, managing workloads and ensuring jobs are progressed to completion.

The ideal candidate will have experience in service coordination or admin, strong organisational and communication skills, and proficiency in Microsoft

Qualifications

• Previous experience in a service coordination or administrative role in HVAC or facilities management.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent communication, both verbal and written.
• Proficiency with Microsoft Office and CRM systems.
• Proactive and enthusiastic with a customer-service focus.

Responsibilities

• Coordinate and schedule service appointments for HVAC installations, maintenance, and repairs.
• Act as the primary point of contact for clients, ensuring outstanding customer service at all times.
• Maintain accurate records of service activities and client interactions using CRM software.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Monitor inventory and assist in procurement of necessary parts and equipment.
• Assist with invoicing and follow up on outstanding payments.
• Identify opportunities for process improvements to enhance service efficiency.

Skills

Service coordination

Administrative experience

HVAC knowledge

Customer service

CRM systems

Tools

CRM software

Microsoft Office

Job description

Service Coordinator - Air Conditioning & HVAC

Location: Bromley, Greater London

Salary: £27,000 - £30,000

Contract Type: Permanent

Our client is in the Facilities Management sector, they are seeking a Service Coordinator to be responsible for the efficient planning, coordination and administration of reactive and planned maintenance works for air conditioning, refrigeration and HVAC systems.

The role involves coordinating engineers, communicating with customers and clients, managing workloads and ensuring jobs are progressed through to completion.

Key Responsibilities

• Coordinate and schedule service appointments for HVAC installations, maintenance, and repairs


• Act as the primary point of contact for clients, ensuring outstanding customer service at all times


• Maintain accurate records of service activities and client interactions using CRM software


• Collaborate with technicians to ensure timely and efficient service delivery


• Monitor inventory and assist in procurement of necessary parts and equipment


• Assist with invoicing and follow up on outstanding payments


• Identify opportunities for process improvements to enhance service efficiency

Ideal Candidate

Our client is looking for someone who possesses:

• Previous experience in a service coordination or administrative role, ideally within the HVAC or facilities management industry


• Strong organisational skills with the ability to manage multiple tasks simultaneously


• Excellent communication skills, both verbal and written


• Proficiency in Microsoft Office Suite and CRM systems


• A proactive and enthusiastic attitude with a commitment to delivering exceptional customer service

Why This Role?

This is an incredible opportunity to play a crucial role in ensuring the smooth operation of HVAC services for a reputable organisation. The successful candidate will not only contribute to the team's success but also enjoy a fulfilling career with potential for growth.

Equal Opportunities

Office Angels is an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website