Service Engineer - Fire & Security

Aerials Ltd; United Kingdom; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Company vehicle provided

Phone provided

Laptop provided

PPE provided

20 days holiday + BH + birthday

Job summary

Aerials Ltd is seeking a Service Engineer - Fire & Security on a full-time, field-based role covering London and the South East. You will service CCTV, door entry, access control and intruder alarm systems, delivering high-quality workmanship on-site.

Reporting to the Operations Manager, you will perform maintenance, fault finding and on-time service visits, using SIMPRO for reporting and communicating with clients to ensure satisfaction.

Qualifications

• Minimum 5 years+ experience in a fire and security service engineer role.
• Strong fault finding and diagnostic skills across fire alarm and security systems.
• Good written and verbal communication skills.
• Proficiency with basic computing functions and mobile reporting tools.

Responsibilities

• Service, maintenance, testing and fault finding of systems per industry standards.
• Diagnosing faults and carrying out repairs or corrective works.
• Completing routine inspections and planned preventative maintenance visits.

Skills

Fault finding

Diagnostic skills

Communication skills

Computing basics

Mobile reporting tools

Team player

Education

Current ECS Card

Fire & Security qualifications

Tools

SIMPRO app

Job description

We are small family run business who offer specialist system installation services to the construction industry, specifically working in the new build housing sector. We are seeking a Service Engineer - Fire & Security on a Full time basis, to work within our team delivering service, maintenance and fault finding across a range of low voltage specialist systems such as:

CCTV Systems

Door Entry & Access Control Systems

Intruder Alarm Systems

Reporting to the Operations Manager successful candidates will ultimately be responsible for taking ownership of their own time on site and working towards delivering service and maintenance visits on time and to our high quality of standards and workmanship.

We are looking for an energetic and confident individual who is ready to take on a new challenge and work within a growing team of professionals.

Key Areas of Responsibility

Service, maintenance, testing and fault finding of systems as per industry and British standards

Diagnosing faults and carrying out repairs or corrective works efficiently

Completing routine inspections and planned preventative maintenance (PPM) visits

Producing accurate service reports, test results and recommendations for remedial works

Management inventory of and organisation of company Van

Ensure all work carried out is of a high quality and standard

To follow safe working procedures and operating procedures

To follow all compliance procedures

To enter correct and detailed reports on our SIMPRO mobile app system

To work safely following all RAMS and correct use of provided PPE

Updating progress trackers for live projects (where applicable)

Liaising with clients and site teams to provide progress updates and technical advice

Supporting system handover and basic user guidance where required

Ensuring your time is managed efficiently and tasks are prioritised correctly on site

Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.

Key Performance Indicators (KPI’s)

Meeting & exceeding service response and delivery deadlines

Customer Satisfaction

Developing strong and effective relationships with internal staff & customers

Right first time fault resolution and reduced repeat visits

Accurate reporting and compliance documentation

Required Attitude & Work Ethic

Strong attention to detail and organisational skills

Excellent interpersonal & communication skills

Ability to remain effective even when working under pressure

Ability to handle sensitive and confidential information

A driven and optimistic team player

Critical thinking and problem-solving skills

Honesty, Integrity and reliability

Flexibility in approach and outlook when the situation demands

Required Experience, Knowledge & Skills

Experience working in a similar fire and security service engineer position (minimum 5 years+)

Strong fault finding and diagnostic skills across fire alarm and security systems

Good written and verbal communication skills

Proficiency with basic computing functions and mobile reporting tools

Competent and experienced with working with technical drawings and as-fitted information

Understanding of relevant British Standards and compliance requirements

Expected Qualifications

As a minimum we expect engineers to hold a current ECS Card in addition to other manufacturer and sector specific accreditations.
Relevant fire and security qualifications and manufacturer training would be an advantage.

Future Developments and Opportunities

Training and supervision would be provided but it is expected that the successful candidate would continually increase their market and technical competence on their own initiative.

Development from the initial role could be driven by the successful candidate as the company grows to progress to Senior, Commissioning and Management roles.

What's on Offer

This is a Full time field based position working primarily in London and the South east.

Working hours to be 6.30am-4pm Monday to Friday although some flexibility may be required

• 20 days holiday + Bank Holidays + extra day for birthday
• Excellent Overtime rates to boost your earnings x1.5 on Saturdays, x2 on Sundays
• All work clothing and PPE provided
• Company Phone Provided
• Company Laptop Provided
• Company Vehicle Provided