Service/Day Works Engineer

Britannia Fire and Security; Yaxley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Door-to-door pay with overtime

31 days holiday including Bank Holiday

Long service extra holiday days

Company vehicle and fuel card

Mobile phone provided

Uniform and PPE provided

Company Pension Scheme

Job summary

Britannia Fire and Security Ltd is seeking a fire and security service engineer to join a friendly team based in Yaxley, Peterborough. You will service and support small works for a wide UK client base, reporting needs clearly via our mobile tools.

Ideal candidates have service experience in fire and security or electrical/engineering backgrounds and a proactive, customer-focused attitude. DBS and a full UK driving licence are required; on-call duties and flexible hours apply.

Qualifications

• Excellent customer service skills with initiative to solve technical issues on fire and security systems.
• Ability to multi-task, manage expectations and follow Health and Safety guidelines.
• Clear written and verbal communication, professional attitude, and strong learning mindset.

Responsibilities

• Provide service and small works support to UK clients as part of the service team.
• Report client requirements clearly using dedicated mobile technology.
• Collaborate with colleagues, report to the service manager and meet deadlines.
• Participate in an on-call engineers rota and travel as required.

Skills

Customer service

Problem solving

Fire alarms

CCTV

Intruder alarms

Access control

Health and safety

Communication

On-call

Teamwork

Education

Full UK driving licence

Tools

Mobile technology

Job description

Please view the description below to see what is expected of the candidate.

At Britannia Fire and Security Ltd, we have an exciting opportunity for a fire and security service engineer who is looking for a fresh challenge. You will learn and develop new skills, complete industry related product training, and operate within an industry leading environment.

The successful service engineer will join our friendly team, working from our purpose built modern premises in Yaxley, Peterborough.

You will be providing service and small works support to our extensive client base across the UK. This role involves, interacting with varying stakeholders, working as an integral part of the service team, you will report to the service manager and be supported by a dedicated office team.

Ideally you will have proven experience within servicing in the fire and security industry or have electrical/engineering experience and be willing to train on our product range. You will be a self starter and be able to plan the working day and to report client requirements in a clear and concise manner using our dedicated mobile technology.

About the company:

Britannia Fire and Security Ltd, is an independent and privately owned family company, established 25 years ago in Yaxley, Peterborough. The company is BAFE and ISO accredited and provides extensive support to new installation projects, and back up maintenance support to a wide scope of organisations and businesses across the UK and occasionally overseas.

About You

To be successful in this role, you will be able to demonstrate the following:

• Have excellent customer service skills, and be able to use your initiative to problem solve technical matters on Fire Alarms, CCTV, Intruder and Access control systems.
• Be able to multi task whilst managing our customer expectations and possess a good knowledge & understanding of Health and Safety.
• Display a positive and professional attitude within a customer focused environment.
• Be able to influence and support customers and work under pressure with a strong work ethics, and display sound technical abilities.
• Have excellent written and verbal communication skills and be able to interact with people at all levels.
• Be used to being target driven and have ability to multitask and work to strict deadlines
• Have an excellent attitude and approach to learning and developing and desire to embrace new technologies.
• You will need to complete a criminal record and DBS check prior to start.
• Possess a full UK driving licence
• As this role is within a small team, you will also need high levels of personal motivation and resilience partnered with a personable and approachable personality that supports us to deliver customer service excellence.
• Team working is a key requirement of the position, as is the ability to work in a solo capacity.
• You will be required to commit to an on call engineers rota.
• Hours of work may vary according to client requirement – to be discussed at interview

What we can offer you in return

• Competitive door to door hourly rate, with overtime option – (Potential OTE £40K annually)
• 31 days holiday including Bank Holidays
• Long Service – additional holiday days
• Friendly, knowledgeable and supportive team and management
• Learning and career development opportunities
• Company vehicle and fuel card is provided, with private mileage usage available
• Mobile phone provided
• Essential work tools are provided
• Uniform and PPE provided
• Company Pension Scheme option