Service Coordinator

MSA - The Safety Company; Yate; On-site; GBP 21,000 - 29,000; Full time

Job summary

MSA - The Safety Company seeks a PPE Administration Clerk to support five fire brigades via an online helpdesk and SAP-based records. You will log requests, coordinate PPE deliveries for training and emergencies, and maintain accurate activity logs for monthly KPI packs.

The role requires excellent communication, strong time management, and proficiency with Excel and Outlook to ensure smooth operation and serve as the main liaison between customers and internal teams.

Qualifications

• Clear and confident communication in a fast-paced environment.
• Professional telephone manner with a positive attitude to solving queries.
• Ability to handle complex enquiries accurately and efficiently.
• High attention to detail in data recording and KPI reporting.
• Strong time management and prioritisation under pressure.
• Proficient use of Excel to manage data and Outlook for correspondence.

Responsibilities

• Look after 5 fire brigades via online helpdesk and PPE enquiries.
• Administer firefighter PPE records in SAP system.
• Handle a variety of telephone queries including emergencies.
• Coordinate PPE deliveries for recruits, training, exchanges and emergencies.
• Record key activities for monthly KPI packs and prepare for sign-off.
• Act as the main liaison between customers and internal teams.

Skills

Communication

Telephone etiquette

Problem solving

Attention to detail

Time management

Excel

Outlook

Tools

Excel

Outlook

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers within the brigade can log various types of enquiries and requests related to their PPE
• Administration and maintenance of firefighter PPE records through the SAP system
• Handling a variety of telephone queries including emergency callouts
• Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders
• Accurately recording key activities in a monthly KPI pack and preparing this for sign-off
• Acting as a primary point of contact between the customers and the internal teams

Qualifications

• Great communication skills and a confident telephone manner
• Positive attitude towards solving a variety of complex queries in a fast-paced role
• Computer-literate, particularly with Excel and Outlook
• Accuracy and attention to detail
• Ability to manage time, prioritise tasks and work under pressure