Service Coordinator

MSA Safety; Yate; On-site; GBP 24,000 - 32,000; Full time

Job summary

MSA Safety in the United Kingdom seeks a proactive PPE Administrator to support 5 fire brigades via an online helpdesk. You will manage PPE records in SAP, handle a range of telephone queries (including emergencies), and coordinate PPE deliveries for recruits and training sessions.

The role requires clear communication, strong organisation, and meticulous data entry. A hands-on attitude to solving problems in a fast-paced environment is essential.

Qualifications

• Excellent communication skills and confident telephone manner.
• Positive attitude toward solving complex queries in a fast-paced role.
• Computer-literate with focus on Excel and Outlook.
• Attention to detail and accuracy in records.
• Ability to manage time, prioritise tasks and work under pressure.

Responsibilities

• You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers can log enquiries and requests related to PPE.
• Administration and maintenance of firefighter PPE records through the SAP system.
• Handling a variety of telephone queries including emergency callouts.
• Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders.
• Accurately recording key activities in a monthly KPI pack and preparing this for sign-off.
• Acting as a primary point of contact between the customers and the internal teams.

Skills

Great communication

Telephone manner

Problem solving

Accuracy

Time management

Tools

Excel

Outlook

SAP

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers within the brigade can log various types of enquiries and requests related to their PPE
• Administration and maintenance of firefighter PPE records through the SAP system
• Handling a variety of telephone queries including emergency callouts
• Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders
• Accurately recording key activities in a monthly KPI pack and preparing this for sign-off
• Acting as a primary point of contact between the customers and the internal teams

Qualifications

• Great communication skills and a confident telephone manner
• Positive attitude towards solving a variety of complex queries in a fast-paced role
• Computer-literate, particularly with Excel and Outlook
• Accuracy and attention to detail
• Ability to manage time, prioritise tasks and work under pressure

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