Service Coordinator

Veolia | UK; West of England; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days leave

Enhanced pension

Free physiotherapy

Discounts

Health & wellbeing resources

Training & development

Financial wellbeing

Job summary

Veolia UK is seeking a Service Coordinator to manage daily customer and driver communications from Avonmouth. You will provide status updates, debrief drivers, and resolve issues while promoting safety and service excellence.

The role requires coordinating with teams to ensure on-site compliance and efficient service delivery. The position offers 40 hours weekly (Mon-Fri 8:30-5 with Saturday rota and bank holidays on enhanced pay), a salary of £32,000–£34,000 with a 15% performance bonus and

Qualifications

• Full driving licence (car) required.
• Excellent communication with drivers and frontline staff.
• Ability to organise a busy workload within a quality management system.

Responsibilities

• Proactively communicate with customers and drivers.
• Provide status updates and maintain contact with drivers throughout the day.
• Oversee debriefs with drivers, report safety issues and container damage where needed.
• Be the face-to-face contact with drivers daily, supporting issue resolution and safety reporting.
• Create a customer excellence approach and culture.
• Respond to customer queries and complaints promptly.
• Implement service practices aligned with customer needs.
• Maintain a zero-harm safety culture in depots.
• Ensure service delivery meets customer expectations.
• Engage with Veolia team and management; ensure site compliance and reporting.
• Lead, manage and develop direct reports; communicate business updates to Drivers.

Skills

Communication

Driving licence

Workload management

Job description

Service Coordinator

Salary: £32,000 - £34,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)

Location: Avonmouth BS11 0YB

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing:

• Proactively communicate with customers.
• Provide status updates and maintain contact with drivers throughout the day.
• Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
• Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
• Create a customer excellence approach & culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet the customers' needs.
• Maintain a "zero harm" safety culture within depots.
• Ensure service delivery, in line with customer expectations.
• Engage with interested stakeholders including the wider Veolia team or Management team.
• Ensure Veolia legal compliance on site - WTD and transport compliance.
• Provide clear, transparent and accurate reporting of daily debriefing.
• Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers.

What we're looking for:

• Full Car Driving Licence
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.