Service Coordinator

Confidential; Portsmouth; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Stream – Financial wellbeing support

Discounts across retailers

Health & wellbeing resources

Volunteer day

Training & development opportunities

Job summary

Veolia is seeking a Transport Service Coordinator in Portsmouth to manage daily service delivery, plan routes, and coordinate a team of drivers. You will communicate with customers, provide status updates, and ensure safety and compliance across operations.

The role requires experience in waste/transport logistics, strong communication skills, and the ability to handle a busy workload in a 40-hour week from 8:30am to 5pm.

Qualifications

• Previous experience in waste/transport/logistics
• Understanding of transport compliance and WTD
• Good communication across all levels including drivers and customers
• Ability to organise a busy workload and work at a fast pace
• Resilience and constructive challenge to drivers on performance and safety

Responsibilities

• Manage day-to-day service delivery and route planning
• Communicate with customers and stakeholders and update drivers
• Conduct debriefs with frontline staff and report actions
• Engage with drivers face-to-face and by phone to address route issues
• Report safety concerns or container damage and stop the job if unsafe
• Ensure on-site legal compliance (WTD, O'licence, transport rules)

Skills

Route planning

Data analysis

Team coordination

Driver coordination

Customer communication

Compliance awareness

Tools

Google Workspace

Job description

Transport Service Coordinator

Salary: Competitive salary with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week, 8:30am - 5pm

Location: Portsmouth

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

Key elements of the role include

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning, analysing data, setting schedules and coordinating a team of drivers.
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face and telephone engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for:

Essential:

• Previous experience operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills, communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• Resilience and confidence to challenge drivers professionally and constructively on performance, compliance, and safety issues

Desirable:

• Experienced IT Skills, and the ability to adapt to Google operating systems
• Experience working with a quality management system e.g. ISO Managing transport compliance

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.