Service Co-ordinator

Confidential; Dewsbury; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee financial wellbeing support

Discounts on groceries and retailers

Health and wellbeing resources

Volunteer days

Training and development

Job summary

Veolia is seeking a Transport Service Coordinator in Dewsbury to manage daily service delivery, allocate routes and communicate with customers and drivers. You will support drivers on route, report safety concerns, and ensure compliance with WTD and transport regulations.

The role offers a clear path for developing expertise in logistics within a leading environmental services company. The position requires strong organisation, good communication skills across drivers and customers, and

Qualifications

• Understanding of transport compliance and WTD.
• Good communication with drivers, frontline staff and customers.
• Ability to organise busy workloads and operate at a fast pace; experience with ISO QMS.
• Experience operating in waste/transport/logistics is desirable.

Responsibilities

• Day-to-day management of service delivery and allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and maintain driver contact.
• Complete debriefs with frontline staff and report actions or updates as required.
• Engage with drivers on-site to address issues on route and support resolution.
• Report safety concerns or container damage and encourage stopping the job if unsafe.
• Ensure Veolia on-site compliance with WTD, O-license and transport rules.

Skills

Transport compliance

Communication

Workload management

Quality management systems (ISO)

Industry experience

Google Workspace

Tools

Google Workspace

Job description

Transport Service Coordinator

Salary: £29,500 per annum with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm

Location: Dewsbury, WF12 9 EG

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• - 25 days of annual leave
• - Access to our company pension scheme
• - Stream - Employee financial wellbeing support: early access to your earned pay,
• - savings, budgeting, financial coaching & rewards
• - Discounts on everything from groceries to well known retailers
• - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• - One paid days leave every year to volunteer and support your community
• - Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• - Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• - Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• - Completing debriefs with front line staff and reporting necessary actions or updates as required
• - Face-to-face engagement with drivers, supporting them to address any issues on route
• - Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• - Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for

Essential

• - Able to demonstrate an understanding of transport compliance and WTD
• - Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• - Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance
• - Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable

• - Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.