Service Coordinator

Bilfinger Berger SE; St Helens; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bilfinger UK is recruiting a service co-ordinator to deliver call out and maintenance services for contract customers from Prospect House, Haydock. You will support the service management and technical teams, prioritise work, and solve problems to ensure timely delivery.

Ideal candidates will have experience in service delivery, strong communication skills, and proficiency with planning tools such as Ganttic and Autotask, plus SAP knowledge for orders and time input.

Qualifications

• Proven experience in a service-type delivery business.
• National 5 English and Mathematics is essential.
• Good communication skills, both written and verbal.

Responsibilities

• Be a key member of the service delivery team with excellent customer service skills.
• Manage customer calls and emails to plan call outs and maintenance requests.
• Use standard tools for planning resources (Ganttic, Autotask).
• Use of SAP for creating purchase orders, inputting timesheets, and goods receipting.
• Prepare engineers reports for clients using standard tools.
• Assist with quoting and ensure calibration and tool certification are maintained.
• Support management with standard reporting systems such as ACTIVE.

Skills

Customer service

Communication

IT skills

Numerical skills

Analytical skills

Team player

Education

National 5 English

National 5 Mathematics

Tools

Ganttic

Autotask

SAP

Job description

Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs.

We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning.

This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality.

A service co-ordinator is required for the service depart based at Prospect House, Haydock.

A committed and enthusiastic member of the team, taking responsibility for the successful delivery of call out and maintenance requirements of service contract customers, supporting the management and technical management team. Showing initiative, managing priorities and own time along with problem solving and decision making skills are essential.

Main Responsibilities

• A key member of the service delivery team with excellent customer service skills
• Managing customer calls and email requests to plan and manage call outs and maintenance requests
• Use of departments standard tools including Ganttic and Autotask for planning resources
• SAP user – including creating purchase orders and inputting time sheets, completing goods receipting, report provision
• Use of standard tools for review and provision of engineers reports to clients
• Quoting using standard tools
• Maintain calibration and tool certification
• Support management with BUK standard reporting systems such as ACTIVE

Experience and Qualifications

• Proven experience previously within a similar role for a service type delivery business
• National 5 (N5) or equivalent (Grade Cor better) in English Language and Mathematics is essential

Skills/Personal Qualities

• Individuals need to have good communication skills, both written and verbal, IT skills, number skills, analytical skills, demonstrate attention to detail, logical attitude and be a team player
• Individuals must be able to demonstrate a willingness and passion to develop skills within industry, be hardworking, confident and organised
• Experience in a similar service role preferred

If you wish to speak to a member of the recruitment team, please contact 01224 246246.

Operations| United Kingdom| Permanent| White-collar workers| Professional| Operations