Service Coordinator

The Recruitment Fix Ltd; Middleton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Great team culture

Well Established company

Daytime role with flexible hours

Job summary

The Recruitment Fix Ltd is seeking a Service Co-ordinator in Middleton to manage daily service enquiries, schedule engineers, and coordinate parts to ensure smooth delivery of service, maintenance and commissioning of our equipment.

You will act as a key contact for customers and service contracts, prepare quotations and orders, plan engineer rosters, raise purchase orders, and liaise with Production, Stores and Purchasing to keep service delivery on track.

Qualifications

• Strong organisation and coordination skills.
• Excellent communication and customer focus.
• High attention to detail and accuracy.
• Ability to manage multiple priorities.
• Good working knowledge of Microsoft Office.

Responsibilities

• Manage day-to-day service enquiries, ensuring timely and accurate responses.
• Deliver a professional and efficient service to customers, maintaining strong attention to detail.
• Act as a key contact for customers and service contracts.
• Prepare quotations, sales orders, service contracts, and invoices.
• Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available.
• Identify and organise spare parts using internal systems.
• Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery.
• Raise and manage purchase orders for subcontractors and suppliers.
• Arrange packaging and courier dispatch for parts and equipment.
• Follow up with customers after installations/commissioning to promote service offerings.
• Gather feedback from customers and engineers and report key actions.
• Maintain accurate records within the Clik Service Management System.
• Support the Service Delivery Manager with general coordination and admin tasks.

Skills

Strong organisation

Excellent communication

Attention to detail

Multi-priority management

Microsoft Office

Tools

Clik

Job description

Service Co-ordinator

• c£30,000 per annum (Salary Negotiable Depending on experience)
• Day time role (flexible hours)
• Great team culture
• Well Established company

As Service Co-ordinator you will coordinate customer enquiries, engineer schedules, and parts to ensure the smooth delivery of service, maintenance, and commissioning of our equipment.

The Job

• Manage day-to-day service enquiries, ensuring timely and accurate responses
• Deliver a professional and efficient service to customers, maintaining strong attention to detail
• Act as a key contact for customers and service contracts
• Prepare quotations, sales orders, service contracts, and invoices
• Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available
• Identify and organise spare parts (e.g. filters, fans, electrical components) using internal systems
• Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery
• Raise and manage purchase orders for subcontractors and suppliers
• Arrange packaging and courier dispatch for parts and equipment
• Follow up with customers after installations/commissioning to promote service offerings
• Gather feedback from customers and engineers and report key actions
• Maintain accurate records within the Clik Service Management System
• Support the Service Delivery Manager with general coordination and admin tasks

About you

Essential:

• Strong organisation and coordination skills
• Excellent communication and customer focus
• High attention to detail and accuracy
• Ability to manage multiple priorities
• Good working knowledge of Microsoft Office

Desirable:

• Experience in engineering, manufacturing, or service environments
• Familiarity with service/ERP systems (e.g. Clik)
• Ability to interpret parts lists or technical information