Service Coordinator

ACL (Alarm Communication Limited); London; On-site; GBP 29,000; Full time

Job summary

A leading company in fire protection and security systems is seeking a Service Coordinator to join their London Fields team. The role involves managing customer communications, processing orders, and collaborating with the Operations Team to enhance customer experience. Candidates should have relevant experience, strong accuracy, and the ability to work independently. The position offers a competitive salary and various benefits, including a pension and additional holidays based on service.

Benefits

Nest Pension

Life Assurance (4x Salary)

20 Days Paid Holidays plus Bank Holidays

Additional holiday days for each year of service (up to 25 days)

Birthday Holiday

Paid Candidate Referral Scheme (up to £1,000 per referral)

Mental Health & Well-being Scheme

Employee Recognition Scheme

Development and progression opportunities

Qualifications

• At least two years' relevant experience in a similar role.
• Ability to meet deadlines required by the business.

Responsibilities

• Providing quality inbound and outbound telephone and email support.
• Managing customer queries and processing orders.
• Planning and scheduling maintenance and reactive works.

Skills

Accuracy

Independence

Time Management

Effective Liaison

Education

Five or more GCSEs including maths and English at minimum grade C

Tools

Microsoft Excel

Microsoft Word

Job description

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Service Coordinator - London Fields

Alarm Communications Limited are a leading team of fire protection, commercial security, and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia, and education establishments in and around Greater London. We are currently looking to appoint a new Service Coordinator to be based out of our Griffin Fire site in London Fields.

Basic Salary: Up to £29,000 per annum, subject to experience.
Benefits: Pension, Life Assurance, and much more. Please see our generous remuneration packages below.

Role Responsibilities

• Providing quality inbound and outbound telephone and email support
• Responding quickly and positively to client communications
• Managing customer queries
• Processing orders, returns, and exchanges via email and telephone
• Working with the Operations Team to improve customer experience
• Invoicing and quoting from engineer reports
• Processing sales and purchase invoices
• Planning and scheduling maintenance and reactive works
• Invoicing clients
• Ad-hoc project work as required

Candidate Requirements

• A high standard of accuracy
• Proven ability to work independently
• Ability to meet deadlines required by the business
• Effective liaison between colleagues and external parties
• At least two years' relevant experience in a similar role
• Five or more GCSEs including maths and English at minimum grade C
• Experience with Microsoft Excel and Word
• Ability to work to tight deadlines and meet financial end-of-month cut-offs
• Based in London

Benefits

• Basic Salary up to £29,000 per annum, depending on experience
• Nest Pension
• Life Assurance (4x Salary)
• 20 Days Paid Holidays plus Bank Holidays
• Additional holiday days for each year of service (up to 25 days)
• Birthday Holiday
• Paid Candidate Referral Scheme (up to £1,000 per referral)
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities

About Alarm Communications

We are a small, regionally focused business providing bespoke and reactive services, with the support of a wider group sharing best practices, training, HR, and industry knowledge. Our companies include:

• Alarm Communications
• Griffin Fire
• Clymac
• FAFS Fire & Security
• MJ Fire
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Victory Fire
• Marlowe Smoke Control
• Marlowe Fire & Security
• Hadrian Technology

Equal Opportunities & Right to Work

We promote diversity and inclusion and are committed to equal opportunities. Please inform us if you require reasonable adjustments during recruitment. We cannot offer sponsorship for the Right to Work in the UK; applicants must have the right to work without sponsorship.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting