Service Coordinator

TN United Kingdom; Billericay; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading Air Conditioning and Mechanical company is seeking a Service Coordinator to manage engineering schedules, communicate with clients, and ensure timely project delivery. This role is based in Billericay and involves scheduling, liaising with subcontractors, and maintaining records. The ideal candidate should have experience in the HVAC industry and be proficient in CAFM systems and Microsoft Office tools.

Benefits

21 days holiday plus Bank Holidays

Pension scheme

Qualifications

• Experience in the HVAC and FM industry.
• Previous role as Service Coordinator or Helpdesk.

Responsibilities

• Manage daily engineering schedule for maintenance works.
• Liaise with clients and suppliers for project updates.

Skills

Communication

Customer Service

Organization

Education

High School Diploma

Tools

CAFM systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Job Title: Service Coordinator

A Service Coordinator is required for our client, a leading Air Conditioning and Mechanical company known for delivering comprehensive design, installation, service, and maintenance solutions to a broad client base. Due to the ongoing success and steady growth of the business, they are now seeking to add a Service Coordinator to their expanding team.

Key Responsibilities

1. Managing and organizing the daily engineering schedule for both planned and reactive maintenance works.
2. Maintaining consistent communication with clients regarding the status and timelines of projects.
3. Liaising with suppliers and subcontractors to ensure the timely delivery of materials and services.

Job Overview

Working out of the company's Billericay office, the Service Coordinator will:

• Schedule PPM visits in London and the home counties for the Engineering division.
• Answer inbound calls from clients.
• Raise and schedule jobs.
• Arrange engineers and subcontractors to attend works.
• Liaise with clients and update them on timescales of works.

Job Requirements

• Experience in the HVAC and FM industry.
• Office based in Romford.
• Previous role as Service Coordinator, Helpdesk, or similar.
• Proficient in handling inbound calls for customer queries and service requests.
• Highly skilled in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook.
• Administrative responsibilities including filing, preparing documents, receipting, and maintaining records.

Salary & Benefits

• Basic Salary of £28,000-£32,000 DOE.
• Working hours: 08:00-17:00, Monday to Friday.
• 21 days holiday plus Bank Holidays, increasing with service.
• Pension scheme.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering various industries.

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