Service Coordinator

Bennett and Game; Billericay; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading Air Conditioning and Mechanical company in Billericay is seeking a Service Coordinator to manage engineering schedules, liaise with clients, and ensure timely service delivery. This role offers a competitive salary and benefits including career progression and gym membership.

Benefits

21 days holiday plus Bank Holidays

Pension scheme

Gym membership

Opportunities for career progression

Qualifications

• Experience in the HVAC and FM industry.
• Previous role as Service Coordinator or Helpdesk.

Responsibilities

• Manage daily engineering schedule for maintenance works.
• Maintain communication with clients about project status.
• Liaise with suppliers for timely delivery of services.

Skills

Communication

Administrative Skills

Customer Service

Tools

CAFM Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

A Service Coordinator is required for our client, a leading Air Conditioning and Mechanical company known for delivering comprehensive design, installation, service, and maintenance solutions to a broad client base. Due to the ongoing success and steady growth of the business, they are now seeking to add a Service Coordinator to their expanding team.

Key responsibilities for the Service Coordinator will include:

• Managing and organizing the daily engineering schedule for both planned and reactive maintenance works
• Maintaining consistent communication with clients regarding the status and timelines of projects
• Effectively liaising with suppliers and subcontractors to ensure the timely delivery of materials and services

Service Coordinator Job Overview

As the Service Coordinator, you will be working out of the company's Billericay office.

• Schedule PPM visits for the Engineering division in London and the home counties
• Answer inbound calls from clients
• Raise and schedule jobs
• Arrange engineers and subcontractors to attend works
• Liaise with clients and update on timescales of works
• Raise purchase orders

Service Coordinator Job Requirements

• Experience in the HVAC and FM industry
• Office based in Romford
• Previous role as Service Coordinator, Helpdesk, or similar
• Proficient in handling inbound calls for customer queries and service requests
• Highly skilled in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
• Strong administrative skills, including filing, preparing documents, receipting, and record keeping

Salary & Benefits

• Basic Salary of £28,000-£32,000 DOE
• Working hours: 08:00-17:00, Monday to Friday
• 21 days holiday plus Bank Holidays, increasing with service
• Pension scheme
• Gym membership
• Opportunities for career progression

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering various industries.

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