Service Delivery Coordinator

Argenbright Security Europe Limited (trading as ASEL); Rochdale; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

XD Recognition

Apprenticeships

Employee of the Month

110% Club

Stream

Employee Assistance Programme

Career progression

Training & development

Job summary

Argenbright Security Europe Limited (trading as ASEL) in Rochdale is seeking a Service Delivery Coordinator to orchestrate service delivery and keep engineers coordinated across the region. You will plan, schedule, and monitor works, ensuring every job meets client expectations and internal standards.

You’ll liaise with engineers, clients, and internal teams, and drive continuous improvement within the coordination function.

Qualifications

• Strong planning, scheduling, and prioritisation skills.
• Experience managing a live workload where deadlines and service levels matter.
• A keen eye for detail and confidence working with systems and data.
• A clear, professional communicator across diverse stakeholders.
• A proactive, can-do attitude with a problem-solving mindset.

Responsibilities

• Planning and Scheduling You will plan and schedule service works across your area, thinking ahead to keep engineer diaries running efficiently and making sure every job has what it needs.
• Keeping Jobs on Track You will monitor live jobs, identify risks of delays, and take corrective actions to maintain service levels.
• Accuracy and Follow Through You will verify completed work, update records, and ensure systems reflect current status.
• Being the Go To Person You will be the primary contact for live works, coordinating with engineers, clients and internal teams.
• Growing With the Team You will support colleagues and contribute ideas to improve the coordination function.

Skills

Planning & scheduling

Live workload management

Attention to detail

Clear communication

Proactive problem solving

Job description

Service Delivery Coordinator

Join a Leading Integrated Security and Risk Management Provider

Location:Rochdale

Salary: £27,000 to £29,000 Depending on experience

Hours:Monday to Friday 9 -5

Job Type: Permanent

About Us

ASEL is one of the UK's leading risk management and integrated security services providers. Our ambition is to become Europe's most respected name in the industry, and our people are at the heart of that journey.

We partner closely with our clients to design and deliver bespoke technology solutions, seamlessly integrating with existing infrastructure or introducing new systems where needed. Behind every solution is a team of highly skilled, multi disciplined engineers, supported by a coordination function that keeps everything running smoothly.

We are now looking for an organised, proactive Service Coordinator to join our growing team and play a central role in delivering an outstanding service to our clients.

Why This Role Matters

As a Service Delivery Coordinator, you will be the engine room of service delivery. You will plan and control works across your area, keep engineers on track, and make sure every job is completed to the standard our clients expect. No two days are the same, and the impact you make will be felt right across the business, from the engineers in the field to the clients we serve.

This is a fantastic opportunity for someone who enjoys variety, thrives under pressure, and takes real pride in getting the details right.

What You Will Be Doing

Planning and Scheduling You will plan and schedule service works across your area, thinking ahead to keep engineer diaries running efficiently and making sure every job has what it needs, from access and permits to materials and equipment, before work begins.

Keeping Jobs on Track You will keep a close eye on live jobs, spot anything at risk of falling behind, and take quick, sensible action such as rerouting engineers or rescheduling works to keep service levels high.

Accuracy and Follow Through You will check completed work each morning, update job records promptly, and make sure the systems always reflect an accurate picture of what has been done and what is outstanding.

Being the Go To Person You will be the main point of contact for live works, liaising confidently with engineers, clients, and internal teams, and keeping everyone informed with clear, timely updates.

Growing With the Team You will work closely with your colleagues, offer support and cover when needed, and bring ideas forward to help the coordination function keep improving.

What We Are Looking For

• Strong planning, scheduling, and prioritisation skills
• Experience managing a live workload where deadlines and service levels matter
• A keen eye for detail and confidence working with systems and data
• A clear, professional communicator who is comfortable speaking with a range of people
• A proactive, can do attitude with a genuine interest in solving problems

Previous experience in a coordination, scheduling, or service delivery role would be an advantage, but a strong work ethic and willingness to learn matter just as much to us.

What Success Looks Like

• Jobs completed within service level agreements
• Fewer jobs falling behind or ageing in the system
• Accurate, up to date job records and statuses
• Engineers used efficiently and effectively across your area

What You Will Get in Return

We believe in looking after our people, offering a genuinely supportive place to grow your career.

• Access XD Recognition, our rewards and discount platform
• Apprenticeship opportunities to support your development
• Employee of the Month scheme
• 110% Club for outstanding performers, with prizes and monetary rewards
• Stream, giving you flexible early access to earned wages
• Employee Assistance Programme for wellbeing support
• Genuine career progression opportunities
• Ongoing training and development to help you grow with us

Our Commitment to You

ASEL values the diverse skills and experience of every member of our team. We are committed to equality of opportunity for all, and to building an environment where everyone can succeed based on their skills, aptitude, and ability. We want ASEL to be a place where people feel included, supported, and empowered to do their best work.

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