Service Coordinator

Marshall Catering Services Limited; Knaresborough; On-site; GBP 25,000 - 34,000; Full time

Job summary

Marshall Catering Services Limited seeks a Service Coordinator to manage scheduling, installations, and maintenance for commercial kitchen equipment. This on-site role in Knaresborough requires coordinating service visits, updating records, and communicating with engineers, suppliers, and customers.

The candidate should possess strong coordination, IT skills (CRM/spreadsheets), and excellent customer service abilities to maintain efficient operations and high client satisfaction.

Qualifications

• Experience in service or operations roles, especially in technical/facilities or catering equipment environments.
• Strong scheduling, job tracking, and workflow prioritization abilities.
• Excellent interpersonal and communication skills for customer and team interactions.

Responsibilities

• Schedule and coordinate service visits, installations, and maintenance for commercial kitchen equipment.
• Update and manage job records; liaise with engineers and suppliers.
• Ensure parts and equipment are ordered and available on time.
• Communicate with customers to confirm appointments and provide updates.
• Follow up on completed work and monitor ongoing workflows.
• Assist general operations and prioritise urgent jobs on-site in Knaresborough.

Skills

Service coordination

Operations management

Interpersonal skills

Communication skills

Customer service

IT proficiency

Tools

CRM systems

Spreadsheets

Email

Job description

Company Description Marshall Catering Services Limited is a commercial catering equipment distributor and service provider specialising in the supply, installation, and maintenance of commercial kitchen appliances. The company supports a wide range of clients in the catering and hospitality sector, providing reliable products and responsive service. Team members work closely with customers to ensure equipment is installed correctly, maintained efficiently, and operating safely. The organisation values practical problem-solving, strong customer relationships, and high standards of service delivery.

Role Description The Service Coordinator is a full-time, on-site role based in Knaresborough. This position is responsible for scheduling and coordinating service visits, installations, and maintenance work for commercial kitchen equipment. Day-to-day tasks include managing service requests, updating job records, liaising with engineers and suppliers, and ensuring parts and equipment are ordered and available on time. The role involves regular communication with customers to confirm appointments, provide updates, and follow up on completed work. The Service Coordinator also supports general operations by monitoring workflows, prioritizing urgent jobs, and helping resolve service-related issues promptly.

Qualifications

• Candidates should possess strong Service Coordination and Operations Management skills to handle scheduling, job tracking, and workflow prioritization.
• Candidates should possess excellent Interpersonal Skills and Communication skills to work effectively with customers, engineers, and internal teams.
• Candidates should possess solid Customer Service skills to respond to inquiries, manage expectations, and support positive client relationships.
• Candidates should ideally have basic IT proficiency (e.g., CRM or service management systems, email, spreadsheets) and strong organizational abilities.
• Relevant experience in service or operations roles, particularly within technical, facilities, or catering equipment environments, is beneficial.
• A detail-oriented approach, problem-solving mindset, and the ability to work on-site in Knaresborough during standard business hours are required.