On-Site Service Coordinator – Commercial Kitchen Equipment

Marshall Catering Services Limited; Knaresborough; On-site; GBP 25,000 - 34,000; Full time

Job summary

Marshall Catering Services Limited seeks a Service Coordinator to manage scheduling, installations, and maintenance for commercial kitchen equipment. This on-site role in Knaresborough requires coordinating service visits, updating records, and communicating with engineers, suppliers, and customers.

The candidate should possess strong coordination, IT skills (CRM/spreadsheets), and excellent customer service abilities to maintain efficient operations and high client satisfaction.

Qualifications

• Experience in service or operations roles, especially in technical/facilities or catering equipment environments.
• Strong scheduling, job tracking, and workflow prioritization abilities.
• Excellent interpersonal and communication skills for customer and team interactions.

Responsibilities

• Schedule and coordinate service visits, installations, and maintenance for commercial kitchen equipment.
• Update and manage job records; liaise with engineers and suppliers.
• Ensure parts and equipment are ordered and available on time.
• Communicate with customers to confirm appointments and provide updates.
• Follow up on completed work and monitor ongoing workflows.
• Assist general operations and prioritise urgent jobs on-site in Knaresborough.

Skills

Service coordination

Operations management

Interpersonal skills

Communication skills

Customer service

IT proficiency

Tools

CRM systems

Spreadsheets

Email

Job description

Marshall Catering Services Limited seeks a Service Coordinator to manage scheduling, installations, and maintenance for commercial kitchen equipment. This on-site role in Knaresborough requires coordinating service visits, updating records, and communicating with engineers, suppliers, and customers.

The candidate should possess strong coordination, IT skills (CRM/spreadsheets), and excellent customer service abilities to maintain efficient operations and high client satisfaction.