Service Coordinator

Edincare Pumps; Hemel Hempstead; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading company in pumped drainage solutions is seeking a Service Coordinator to enhance customer service and sales. This role involves managing service contracts, scheduling tasks for engineers, and maintaining client relationships. Ideal for those looking to advance their careers in a supportive engineering environment.

Qualifications

• Ideal for those in client-facing roles or as service administrators.
• Experience in the pumped drainage or related service industry is desired.

Responsibilities

• Manage scheduling and communication for Service Engineers.
• Handle client payments and support, including complaints.
• Prepare and dispatch service documentation.

Skills

Scheduling and planning skills

Business administration skills

Communication

Interpersonal skills

Education

High standard of education

Tools

MS Office

Job description

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Job Description

Job title: Service Coordinator

Department: Service Engineering

Reports to: Service Manager

Salary: £24,000–£27,000 dependent on experience/bonus

Job location: Edincare office (Hemel Hempstead)

Job Summary

As the Service Coordinator, reporting to the Service Manager, you will have an opportunity to develop your skillset including customer service and sales within an established engineering business environment.

Main Duties and Essential Responsibilities

1. Reviewing post-sales reports and identifying end user clients suitable for communication to sell service contracts.
2. Working with the Senior Service Coordinator to produce client invoices and issue new service contracts.
3. Managing the planning, scheduling, allocation, and communication of work duties for our Service Engineers.
4. Communicating with Service Engineers to notify them of their job allocations and acting as point of contact when they are on site.
5. Raising and sending purchase orders to buy stock as required.
6. Preparing and dispatching Installation and Operating Guidelines to clients.
7. Maintaining records for sales of service maintenance contracts.
8. Organizing Service Department emails, quotes, engineers' photos, documents, and scanning paperwork.
9. Drafting, sending, checking, and following up on Commissioning Checklists, Risk Assessments, and Method Statements.
10. Providing reactive support to clients, including handling complaints.
11. Processing client payments as needed.
12. Opening client accounts and sending confirmation letters.
13. Assisting in preparing data for management reports.
14. Liaising with production/warehouse staff regarding product preparation.
15. Occasional visits to client sites.
16. Transporting stock in company vehicle when required, including lifting heavy items.
17. Participating in the company on-call rota at weekends, approximately once every six weeks.

Knowledge and Skills Required

If you are currently in a client-facing role or working as a service administrator, this is an ideal next step in your career.

Essential Skills and Competencies

• Scheduling and planning skills
• Competent business administration skills
• Ability to understand technical and product information
• Proficiency in MS Office; experience with database systems is a strong advantage
• High standard of education
• Excellent communication skills (written and verbal)
• Strong interpersonal skills

Desired Skills and Competencies

• Experience in the pumped drainage or related service industry
• Ability to work under pressure
• Mature outlook and flexible approach
• Trustworthy, honest, and with integrity

Enjoy working with people of all backgrounds and age groups.

About Edincare

Edincare has been established for over 20 years, specializing in manufacturing, project design, sales, commissioning, service, and repair of pumped drainage solutions. Our business has been expanding rapidly, with ongoing growth expected.

Based in Hemel Hempstead, Hertfordshire, we offer nationwide coverage for our products.

How to Apply

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Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Construction