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Customer Service Coordinator

Cavendish Maine

Watford

On-site

GBP 26,000

Full time

2 days ago

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Job summary

A leading company in tools and accessories is seeking a proactive Customer Service Coordinator in Watford. This role is crucial for providing timely support to customers, managing enquiries, and ensuring effective communication across teams. The ideal candidate will have strong communication and organisational skills, with a focus on customer satisfaction. Join a collaborative team and contribute to a well-established brand's success.

Benefits

Life assurance

Company pension

Collaborative team environment

Opportunities for personal development

Qualifications

Experience in customer service roles, preferably in product sales.
Ability to manage time effectively and meet deadlines.

Responsibilities

Managing customer enquiries via various platforms.
Logging issues in the internal CRM system.
Liaising with suppliers for efficient issue resolution.

Skills

Communication

Organisational Skills

Attention to Detail

Team Player

Tools

Microsoft Word

Microsoft Excel

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This range is provided by Cavendish Maine. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cavendish Maine

Head of Resourcing, Sales at Cavendish Maine

With over 50 years of experience in developing high-quality tools and accessories, our client has built a strong reputation among tradespeople, DIYers and hobbyists alike. Their product range spans precision tools, power solutions, dust management, and sharpening systems—all designed for durability, accuracy, and ease of use. A commitment to exceptional service, innovation, and customer support lies at the heart of everything they do.

We are now supporting their search for a proactive and organised Customer Service Co-ordinator to join their dedicated team. This role plays a vital part in ensuring that customers receive timely, professional, and effective support—whether they are placing an order, reporting an issue, or looking for product guidance.

Key Responsibilities

Managing customer enquiries and complaints via phone, email, post, social media, and other platforms
Logging all incoming issues and complaints in the internal CRM system
Liaising with suppliers and internal departments to ensure efficient issue resolution
Processing stockist returns and handling faulty product reports daily
Organising product collections and coordinating with the Despatch department
Overseeing repairs for items such as worktop jigs and power tools
Supporting Service Agents with information and managing warranty claims
Assisting the Technical and Sales Teams with queries and order processing
Advising end-users, stockists, and internal staff on proper product use and applications

Key Performance Indicators

Responding to calls within four rings where possible
Resolving customer service issues promptly and professionally
Responding to emails within one working day
Processing returns, repairs, and collections within defined timeframes
Providing up-to-date information to all service agents and stakeholders
Ensuring accuracy and speed in handling repairs, warranty claims, and courier arrangements

The ideal candidate will:

Be confident and professional when dealing with customers
Come from a product sales industry as opposed to service
Possess excellent communication and organisational skills
Be able to prioritise tasks and manage time effectively
Demonstrate strong attention to detail
Be capable of meeting deadlines in a fast-paced environment
Enjoy phone-based customer interaction
Be a team player who actively contributes to team goals
Be proficient in Microsoft Word and Excel
Hold a full, clean driving licence

Location: Watford (office based)

What the Company Offers:

A basic salary of £26,000 p.a + monthly discretionary bonuses
Life assurance
Company pension
A supportive and collaborative team environment
The opportunity to work with a trusted, well-established brand
A varied and rewarding role within a growing business
Potential for personal and professional development

Reference: SS/93469

Footnote

If your application is successful, we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Due to the overwhelming Application response we receive through various sources should you not hear from us within one week then please assume your application has been unsuccessful.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Wholesale

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