Service Coordinator

TN United Kingdom; Harlow; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a leading company as a Service Coordinator in Harlow, where you will ensure smooth operations of service contracts. Your role will involve administration, documentation management, and liaising with suppliers. Enjoy excellent benefits and a supportive work environment.

Benefits

Mental Health and Wellbeing Support

Employee Assistance Programme

Health and Wellbeing App

Sodexo Discounts Scheme

Financial Benefits via Salary Finance

Retirement Plan Membership

Death-in-Service Benefit

Career Growth Opportunities

Cycle to Work Scheme

Flexible Work Environment

Qualifications

• Proven experience in a similar administrative or coordination role.
• Strong IT skills, including advanced knowledge of Microsoft Office.

Responsibilities

• Coordinate day-to-day administration for external service contracts.
• Manage documentation including delivery notes, forms, and compliance paperwork.
• Operate the workshop help desk and log calls.

Skills

Interpersonal Skills

Customer Relationship Skills

Analytical Thinking

Attention to Detail

Education

Administrative Experience

Tools

Microsoft Office

Job description

£25,000pa to £27,000pa depending on experience + excellent benefits

Monday to Friday

Job Introduction

At Sodexo, we’re passionate about improving the quality of life for everyone we serve. As a Service Coordinator for MTS based at their Harlow Service Centre, you’ll play a vital role in ensuring our service contracts run smoothly, efficiently, and with the highest standards of professionalism.

What You'll Do:

1. Coordinate day-to-day administration for external service contracts
2. Manage documentation including delivery notes, forms, and compliance paperwork
3. Operate the workshop help desk – logging calls, routing requests, and tracking progress
4. Create and process orders, requisitions, and delivery notes
5. Liaise with suppliers and third parties, chasing repairs and requesting credit notes when necessary
6. Maintain accurate records using eQuip and CMMS databases
7. Support internal teams with spare part orders and service report checks
8. Take minutes at team meetings and support with KPI monitoring
9. Ensure compliance with safety and quality standards at all times

What You Bring:

1. Excellent interpersonal and customer relationship skills
2. Proven experience in a similar administrative or coordination role
3. Strong IT skills, including advanced knowledge of Microsoft Office
4. Confidence in managing workload, prioritising tasks, and meeting deadlines
5. Good analytical thinking and attention to detail

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for who you are; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. We also offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme including legal and financial advice, support with work-related or personal issues such as bereavement.
• Access to a health and wellbeing app with rewards, a 24hr virtual GP, and other services.
• The Sodexo Discounts Scheme with great deals 24/7, also open to friends and family, and prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Sodexo Retirement Plan membership.
• Death-in-Service benefit for colleagues who pass away whilst employed.
• Opportunities for career growth through various learning and development tools.
• Cycle to Work Scheme to promote environmental sustainability and fitness.
• Volunteering Opportunities to support community causes.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if a high volume of applications is received.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers daily through our services including On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services.

We are committed to being an inclusive employer, a forces-friendly employer, and encourage applications from diverse backgrounds. We support our employees through various networks and initiatives, including a Disability Confident scheme.

Learn more about our inclusive culture on our blog.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button. Created on 17/05/2025 by TN United Kingdom.